10/16/09

Great place for waxing

by liana808

Great atmosphere too. No need to make an appointment. Just go!

• Pros: best wax

10/06/09

Nahh.

by middle aged diva

This spa is in my neighborhood so I was excited to get a gift certificate. I'm a veteran of spas all over the country and have taken many week-long spa vacations.

I finally had a chance to call to book services. Always get voicemail and never got a prompt call back. I have never had a real person answer.

I finally got my first service--just a simple manicure. I was the first appointment of the morning and the manicurist didn't take me promptly. She was very awkward with the file and the manicure wasn't the shape I'd asked for. However, she did have good advice on color and was very nice. just junior.

The product used stayed tacky for a good hour, which is more than any other product i have ever had applied in 30 yrs of manicures. I can appreciate not wanting to use rough chemicals, but I did not have an hour to sit around and dry. Perhaps I might've been told that when I booked and I would've booked another day.

Management needs to pay attention to more than the decor (which is lovely). They need to deliver on the service.

I have a busy life and I want someone to want my business enough to answer the phone and return calls promptly. I want to do business with spas that are run professionally and know the value of actually answering the phone and making clients feel welcome. Not this spa. It'll be a while before I use up the large GC, but once I do, I won't be back unless I see a change in customer servce. A shame because I use all the services they offer and they are two minutes from my home.

• Pros: lovely design
• Cons: Poor service and substandard manicure

08/04/09

The BEST facial and massages in Tampa!!

by jiwworld

I have had many facials in the Tampa Bay area and noone has come close to Spa Jardin. Melissa is simply amazing and I can't get enough. My skin has never looked this healthy and smooth. Although the price of the products are on the higher side, it is well worth it! Even my husband is hooked on these facials. He goes to Krissy and says that she is a miracle to the skincare business. Gloria gives excellent massages! Most people don't have the stregth to give a great massage, but Gloria has never failed! I love Spa Jardin and when we move out of South Tampa, I will still continue to use them.

• Pros: Numerous Products, Cute Boutique, Charming waiting area,
• Cons: small parking lot, pricey facial products

04/04/09

Great Service & Decor

by allie1234

A treatment at Spa Jardin or Melt Out is like hanging out with your girlfriends in an incredible environment. There is always something new to see and the decor is just amazing. Relaxation in such a groovy way. I have had wonderful services at both locations and it is a great place to just relax while you wait for your apt. A place for relaxation and fun.

• Pros: location

04/02/09

Best secret in south tampa!

by ClaytonGray

I have been going to Spa Jardin for many years and continue to be amazed at how attentive the entire staff is to every detail. Every time I step in the door, I feel like I've stepped into happiness. I know that might sound a little silly, but you just have to go in there and you will totally understand what I am talking about. The music takes you away, the aroma from candles and herbs and of course, all the happy smiles from the staff - I just can't believe we have this place in Tampa. By the way - just checked out the new place next door - Melt Out. Fabulous!

As for the earlier comment regarding not getting calls returned, I know it would not be intentional for them to not return a phone call. I have personally seen the girls at the front desk working so fast to help everyone. They are all really sweet in there and I'm sure would love the chance to change your mind.

• Pros: Attention to details, amazing customer service
• Cons: I can't go there every day

03/27/09

Not the best customer service

by trifecta3

More often than not when I call this place I get a recording, not a live person. I leave a message, but they never call me back. I have to keep calling back until I get a live person. Waste of my time.

• Pros: None known
• Cons: They frequently do not return phone calls

03/25/09

Service and Satisfaction

by DrSanLorenzo

Karen and Krissy are both amazing. Great facials, warm, inviting atmosphere; As a professional, its great to have a service to where one can decompress and unwind. I give it 2 thumbs up! On a side note, the manager, went out of her way to provide me with refreshments, snacks, the ultimate experience

• Pros:  -Amazing
• Cons: -NA

01/14/09

Best Spa around!!

by happycustomer29

Received a facial with Krissy and an outdoor massage with Gloria and I have to say that it was fantastic!! I have never felt so relaxed and at ease. The atmosphere was terrific and that aroma of the spa was to die for. The outside area was so beautiful and tranquil. I have never seen a spa so beautifully decorated and arranged. The staff and owner were so kind and considerate and treated me like a queen. Has a cute little boutique area so while you wait you can walk around and just feel peaceful. I am thrilled to have found this place and plan on visiting frequently.

• Pros: Service, Atmosphere, Everything really
• Cons: Honestly couldn't come up with even one

01/14/09

Best Facial Ever - by Krissy

by pugsrforme

Found this place by accident a few years back and have been loving it ever since. The staff is wonderful all around but Krissy is top notch! You will not find a better facial anywhere in the US. If you can get an appointment with her it is well worth the wait! She will treat you like a star...

• Pros: So relaxing
• Cons: not enough comfortable seating while waiting for services

11/21/08

Spa Jardin. Spend your money some where else.

by NeverAgainSpa

They don't even think they deserve a single star. The owner is extremly unprofessional and was yelling at me on the phone while I was trying to figure out how to best solve the problem with the over charge on my credit card account. It took an entire day to get it fixed. I don't believe "The Owner" has any idea of what good customer service is. NONE. I have never been treated so poorly by an owner of a business in my life. The owner should be ashamed, You don't yell at clients. I didn't yell at you. I was trying to explain to you what your office manager had told me so that she would be able to help me in the situation I was in. I couldn't get a word in during our conversation on the phone because you wouldn't stop yelling. Do you really think that was apporate? I think you should have considered working with me and maybe LISTENED to me, and probably the situation wouldn't have gotten to the point that it did. Yelling at me and hanging up You lost a sale. Nice job! considering the economic times we are in.

You really need to apologize!

YOU lost MY business I will never come back, or refer clients to your spa. I only hope that this experience helps you in some way.

• Pros: Great front end Manager Lisa
• Cons: Poor Cusotmer service by owner.