Riverside Grille House

Doesn't Recommend

navy1lf

Joined 4 years ago

GETTING SCREWED BY RIVERSIDE GRILLE HOUSE!!!. We booked our small wedding (50 people) in April 2011, to be held at the Riverside, in their Spartan Room, for November 2011. Mid August - their catering manager, Stephanie Laine, called us to say the restaurant was CLOSING FOR THE "SEASON". When we asked which season (summer or fall) she said "indefinately". BUT that they would still hold our wedding there! This facility will hold over 1000 people, has 2 bars (1 inside and 1 on the roof). Neither would be open or available for our guests. After 3 weeks of contemplating them actually bailing out completely, we met with Stephanie and explained that this is NOT what we contracted for and wanted our deposit back. She said she had to go to management...which she shared was now her and the owner! They have now refused to give us any of our deposit back - even though they have completely altered the very character of the restaurant (turning it into a giant mausoleum when you have a small group). No bars open in the place...half of the place completely closed to our guests! THEY ARE AWFUL!!!! STAY AWAY!!! The owner of this restaurant also owns - CAPTAIN JACKS IN TARPON AND CATCHES IN PORT RICHEY....BUYER BEWARE IF YOU PLAN TO BOOK ANYTHING WITH HIM!!!!