Experienced Manager Needed. I was coldy welcomed when I walked in at 10am. I explained that I was a first-time customer coming in to try the breakfast specials I read about in an advertisement. I was told they would be here the same time tomorrow(7a-8:30a). I decided to re-think my attempt at trying this place on such a bad note. I ordered the Bacon Cheese Burger. I was never asked how I would like the burger cooked. I told her immediately this was not going to be a good experience, and I would like to speak to the owner. I asked the server if the burgers are all cooked the same or to order, and she balked at this question. She eventually said "she thinks medium". Upon being served, I cut into the 1/2 pounder and it was thoroughly cooked and dry. I told the server this was extremely disappointing, and she offered to have it re-made. I told her as a matter of principal, I do not waste food. I would give it to the homeless before allowing them to throw it away. I asked for dill slices to add to the burger because there wasn't any on my plate. I was brought 6 1/4 inch thick slices. I was expecting dill chips. I asked for the manager when I found out the owner wasn't in. A lady came and sat at my table, and after hearing my critique, she told me it wasn't a bad day until I came in. I abruptly changed gears in my conversation, and said I will need the owner's name and phone#. I was not going to be treated like an unwelcomed trespasser. I got my check and promptly paid for it. While paying, I was speaking to another employee that agreed that it was a great day up until i had a complaint. Apparently, my constructive criticism wasn't acceptable as constructive. I advised the cashier this is why a manager should be on duty. With a manager who has any common business skills and authority on behalf of the company, they could have smoothed over the situation right form the start. If I were the manager, I would have asked if the first-time customer, who was drawn into the restaurant due to the advertisement that our business spent money on in order to draw new customer's into the restraunt would like to order one of the breakfast special's as a courtesy, and an opportunity for us to gain their future business and maybe a referal. If I was the manager, and I was not made aware of the initial disappointment, I would, at the very least, offered to take 50% off the bill if the customer declined to have them re-make the burger and a comp. on my next visit. I wouldn't want to push the customer away from the business. It wasn't the fault of the customer to come into my business. It was the fault of the staff that the order wasn't taken and cooked properly. As the manager, I am responsible for my staff's professional conduct, and it would be my job to carefully apologize and caress the customer in a fashion that would make things all better, and we could gain that potential business and his referal's due to our consideration of his comfort and satisfaction. In this case, it was the complete opposite. I was condemned and shooed away like a peskey fly at an outdoor picnic. By the way, the Asst. Manager said she didn't know who the owner was. The cashier said his name was Louie and I would have to call the restaurant. She wasn't allowed to give his phone# out. I suggested she take my information, and have him call me. She told me to leave because I was keeping her from doing her job. I explained that I live in this community. Apparently, this didn't seem to be of any importance to her. Her name was Gina--the only one willing to provide a name is the one who eventually threw me out. At least she kept telling me to have a nice day. What a nice way to start the day. At least it can only get better. Can't wait to talk to you, Louie.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!