Recommends

Contributor

Joined 10 years ago

Value-minded shoppers flock to this all-American department store for everything from sheets to new tires.. In Short
Founded in 1893 by Richard Sears, this well-known brand has come to symbolize consumer trust and value. In addition to selling appliances and electronics, Sears repairs major brands (no matter where purchased) in-home or in-store. Do-it-yourselfers can purchase parts or stock up on the exclusive Craftsman tool line. The auto department offers tire, brake, oil change and shock services. A wide range of clothing, jewelry, gifts, housewares, computers, toys and sporting goods is also available.

Doesn't Recommend

edld00

Joined 5 years ago

Terrible Management. I took my car into sears automotive at 8:15 am. I was told they would call me in half an hour to tell me what was wrong. I came back one and half hours later and found my call up on a mount and when I saw the clerk I checked in with he apologized and said he forgot to call me. I immediately authorized the job and was told it would be done within the hour. I came back an hour and half later and found they hadn?t started; it was still up on a lift. I came back an hour after that and they said it would be done soon, I saw they had started working on it. When I went it in there I requested 3 services, a tire alignment/rotation, the correction of a vibration, and an oil change. It took them over 4 hours and they only corrected the vibration. I called and asked to speak with the manager when I got home. I was told he was out of the office and would call me back. He never did. I?m an optimist, but this was a really negative experience! Just terrible.