New Manager shows little regard for the animals. Have been buying supplies and visiting this pet store for the past 7 years. The former manager and the young women who used to work here owned birds and seemed to have both knowledge of animal care and a genuine concern for their well being. The new manager is both curt and not the least bit concerned for the welfare of the animals in his care, particularly the larger parrots. Repeatedly we find pre-owned parrots with large prices on them living in the paint chipped, rusted, worn out cages that their owners must have dumped them there in. Since this store sells bird cages, it would be a good business move, as well as healthier for the birds, IF the management would let these birds live in a better home. For a $600+ bird, the store could throw in a $99 (retail) cage for at least half price. Also, these very intelligent creatures are bored to death. Bird toys are not cheap to buy, but the store gets them from China wholesale. So break open a few packages and hang them in these poor creature's bare cages. If they do not get some stimulation and something wooden to chew on, they will start plucking and you cannot sell a self mutilated parrot for very much. Also, the person buying the bird might be motivated then to buy a few more if he sees how much the bird likes it. And don't use the cheesy plastic toys--use something with wood! Parrots are big chewers. Worst of all, this store that should be able to educate customers on the proper care and feeding of the birds it sells, has the birds' food cups filled with seed! Captive birds do not get enough exercise to be eating this fat filled and non-nutritious diet all day. Seed is for outside birds, not inside parrots. They sell pellets at the store, which I buy for my parrots, so why can't the store do what is right to keep these birds healthy? If customers see the store feeding seed, they will buy the less expensive seed from the store and not the pellets. The store will sell more pellets if people see them being fed to the birds in the store. There should be signs inside the store saying--"Don't feed the birds: a diet of seed as they will get fatty liver disease. Buy pellets!" Birds will be healthier and store will make $$. I do not go into this store as often as I used to because it breaks my heart to see a parrot that is 10 years old being sold there and no one can tell you its name. It would make the bird much easier to handle for anyone purchasing the poor thing if the bird was talked to using the name it has come to know. How can the store know the bird's age, but not its name? Makes you wonder how they got this bird. I would feel much more confident buying an animal from people who demonstrated sincere caring for the animals rather than just squeezing as many dollars out of them as possible. A $3 toy hung in a scared bird's cage would mean a lot to a creature dumped in a crowded, brightly lit place that has no understanding of what happened to its family. I really hope there is some improvement soon in the way these animals are kept .
Sickly fish sold here. I would not reccomend this place to anyone! Almost all of their fish, even since the wonderful new freshwater tanks have been installed, are infected with the ick! Take a really good look at your fish before you pruchase them from here! When I ask the assoicates why this is.... "that's how they come!" is their response. Very horrible customer service! Wish they would fix this problem! I love the selection! But can't deal with sick fishes that could infect my pretty tank! Work on it animal house! I'll check back again one day! Best wishes for the dishes!
Only good for sick animals.
I have just had my 2nd red tailed boa die from there. This one had mites as soon as I got her. The only thing they did for me was to tell me welcome to FL. Well that was about a month and a half ago, now I have another dead snake from them, and this time it was from IBD. I am just really hoping that my Ball Python does not die as well, that would devastate both my wife and my daughter.
I have noticed that some of there other pets there are not in the best of shape either, the cat we got from them was slightly ill, but that is an adopted cat, so it is tolerable. About the only thing that is good about there is that they have there own breading population of feeder rodents.
Do your self a favor and try and stay away from there unless you are wanting live feeders. The tank that the snake came from is still full of mites, and we have told them that they have them. that is what carries IBD!!!
They do have a lot of stuff, but at what price?
Bad pet store.
My fiance and I went to this Animal House today (10/13/08) and were appalled at the condition of the fish and reptiles. The fish tanks were covered in fish feces (and so were some of the fish), many of them had ich (a disease), and even more were dead or skinny. The reptiles were contained in incorrectly sized tanks and did not have clean water or substrate much less the proper humidity and hiding spots.
When I informed the gentleman at the front desk (a blond guy) about the sick fish on the floor he rudely informed me that is how fish come in and he had no place else to put them. He claimed that he got thousands of fish in and he was treating them, however they was no sign stating they were under treatment and could not be sold to customers, which would be the responsible way to deal with the situation. In addition to that, I'm not so sure that he was even telling the truth because ich treatments require daily water changes to clean out extra parasites and there was a layer of fish feces in the tank indicating they had not been siphoned recently.
Please to not support this business, they do not care for animals in a responsible manner. The only good side was that they did have a current and wide selection of pet care products (chances are this is where they make the most money). However, I refuse to buy pet products from them because I have a love for animals and cannot support Animal House with a good conscience. Honestly, I would rather support a Petsmart or Petco because even though they do not have very much information about the fish they sell, at least they keep them clean and the staff is friendly.
Great for really good pet food. There are plenty of top notch natural food products for dogs and cats, which after the pet food scare is good to know and it's why I shop there. However, I'm completely disappointed with their saltwater fish and coral section - it's run poorly (lack of proper lighting and overcrowding of corals that compete chemically). The animals will probably die before long and as a marine biologist and aquarist, I am knowledgeable in the subject. Buy the good dog and cat food, but stay away from the live saltwater animals. One more good thing about this store (chain), they're not selling puppies any longer - they're working with rescue groups to adopt animals out, which is a great move on their part.
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