I purchased a brand new 2011 Jeep Grand Cherokee Overland in January 2011. The engine overheated and the vehicle broke down in March 2011. I called the dealership and they gave me an 800 number to call as I was stuck on the side of the road. That 800 number gave me another 800 number... Luckily I had triple A and go the vehicle towed to the dealership. After a few days of calling and not receiving any call backs, I finally got somebody to talk to me and I was told by Danny in the service department and their "5 star" liaison that I had a blown engine and that they had to do an engine "tear down" to assess the amount of damage. The engine has basically been rebuilt. The Courtesy dealership did NOTHING to help me get the vehicle replaced through Chrysler, except for "point me in the right direction" by giving me an 800 number! In the fourteen days they had my vehicle, not a single person at the dealership initiated a call to update or help me and the couple calls I did get were induced by my constant calling. If you are looking for a dealership that provides any level of communication or customer service after you purchase the vehicle - GO ELSEWHERE. I have a three month old, vehicle with a rebuilt engine that I will never be able to sell. Anybody can google the VIN number and see that the engine has been rebuilt. Best advice, don't by a Chrysler Corp. product. They will not do the right thing!