Tea Room >Empress Tea Room & Bistro Inc
Wonderful Tea Room! My husband and I
loved the lunch sandwiches and Hot Cinnamon Spice tea. My church group enjoyed Higher Tea as we munched on all the delightful goodies! I recommend this restaurant highly!
Negative Experience: I purchased a groupon for "high tea for two" but really it should have been "low tea". I wanted to take my mother as part of her BD celebration. It took me three phone calls and two messages which were never returned to even get a reservation. I did inform them that I had a groupon in all messages and conversations. We arrived a few minutes prior to our reservation time and I gave them the groupon as instructed per groupon policy. We were promptly seated but no on came to greet us, take our orders for tea or even just a nod and "I'll be with you soon" for over ten minutes. Eventually someone did take our orders and bring out our rasberry sage tea which was "okay" but nothing spectacular. My mother's salad and my soup arrived....only my soup had been sloshed all over the small bowl and was running down the side into the paper doily and all over the serving plate. At a tea house, you expect the best service, atmosphere, presentation, etc. and this place and/or staff didn't deliver. Furthermore, my she-crab soup was very watery and really lacked any flavor. The rest of our "tea" was "okay" but again, nothing special or fabulous in taste or presentation. I do a better job when I entertain in my home with taste and attention to detail. I was trying not to make negative comments as it was my mother's birthday but the real insult came when the bill was presented and I noticed they added an automatic %18 gratuity.......for two people????? I would have tipped well anyway, even though it was not earned, as my son works in the service industry and I typically tip 20%. I wanted to say something but again, I was trying to keep the mood happy for my mom and it wasn't about the money but rather their attitude and greediness. Not sure if they had an issue with groupons or are they just this mediocre and entitled in general with their customers??? Overall, not a great experience and don't think I will ever return.
~*~*~*~HIGHLY RECOMMEND THIS PLACE~*~*~*~. My best Friends & I ABSOLUTELY LOVE LOVE LOVE this place. The owner Ms Kim and her friendly staff treats us like we are FAMILY and the FOOD...OH MY GOSH...the FOOD...speechless. From the top notch king crab soup, to the scrumptious salad, then the high tea decadent sandwiches and the high tea desert so cute and mouth watering. We are completely hooked on to their Florence tea (a black tea with CHOCOLATE!!!) a perfect combination to the array of heaven for your taste buds. My friends and I also tried the FRIDAY night dinner; everything was so tender and absolutely delicious. TRULY a work of ART.
We now offer Dinner!!!!. We welcome all to join us for dinner...please mention you found us on citysearch and take advatage of our above offer....we are an award winning restaurant with a focus on traditonal American food with a high-end twist paying close attention to pure, seasonal ingredients....join us online or come see us!!!!
From gracious welcome to waitresses prompt service
and attendence to our every need was only made more special by the harpist who played sedately in the background. The High Tea was exquisite.A customer who is a regular with his lovely wife even seranaded me with his beautifull Tenor voice. Having been to Tea rooms all over I can tell anyone this is beyond compare. I will return again and again with family and friends.Happy Lady!
Bridal Shower Not To Be.
Visit MenuPix for full reviews...
Exerpts: "...a bride?s special day were ruined because ?greedy? business owners tried to make twice the money by double booking their establishment..."
..."The atmosphere and attitudes displayed by the owners was appalling and disappointing."
"... Come to find out the party that overlapped ours which started at 1:30, had not even been served until 3:30...."
"Mike (owner) said and that even if I moved the party to something like Outback I would have to wait at least another hour (with quite an attitude I will add)..."
"At that point myself, the bridal party and my 30 guests were asked to leave... I could not believe my ears, after all of the promises that were made to me by Kim the owner, how this was pretty much going to be a day the bride will never forget,"
Editorial Review by Citysearch Editors. Elegant tea room offers a traditional High Tea with finger sandwiches, scones, pastries and tea. Also features brunch and lunch menus.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Empress Tea Room & Bistro Inc on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.