Tampa >Veterinary Services > Hyde Park Veterinary Clinic
1111 W Swann Ave, Tampa, FL | Directions 3360627.937427 -82.471614
Neighborhoods: Historic Hyde Park North, Southwest
Our Junebug had a persistent cough, and we had gotten a really nice letter from Hyde Park Veterinary Clinic for a FREE examination of a new pet. They are 6 doors from my house so we HAD to try them out, even though we had taken our Junebug to another vet for years. You can't walk-in there, which we tried....we came back two days later with an appointment. I wouldn't say the front staff is warm and friendly: they are more 'professional' than that. Junebug got her exam, they took her away for 2 minutes for tests. The vet was professional and knowledgeable, and she recommended $250 in tests to determine the nature of the cough. As we were walking out, we were stopped to check out. The young male technician barked out "$71.65" with no explanation of the charges. I paid. And vowed not to come back. So, if you get a letter for a free examination, you've been warned.
Very impressed – I have been taking my three dogs to Hyde Park Vet Clinic for years and I have always loved this place, but recently they really went the extra mile for me and I can't stop telling this story. One of my dogs was really sick and they waited for me after their closing time and examined my dog. She needed to go to the specialist right away and Dr. Harper called and arranged everything, helped me load my sick dog into my car and really helped reassure me because I was so upset. While I was waiting at the emergency place for my dog to come out of surgery close to midnight, I heard them page that Dr. Harper was calling to check on my dog. I couldn't believe that she was calling there to check on my dog in the middle of the night! My dog made a speedy recovery and I am so thankful to have such a caring vet looking out for me and my dogs.
They're the Best!! – After relocating back to Tampa, I was concerned that I wasn't going to be able to find a vet that was going to give me the level of service and care that I was accustom to. Not only has Hyde Park Veterinary Clinic surpassed my greatest expectations, they have by far been the best clinic I have EVER experienced!! I have 2 dogs and a cat that are really like our children. So finding a clinic where the vets are excellent, caring and professional and a staff that is knowledgeable and courteous has been a complete joy! Please look no further for the best Veterinary clinic in Tampa! Once you go and meet the vets and staff at their clean and equipped facility I believe you will share in my enthusiasm as well as being completely satisfied!!
Poor customer service when there is a problem – Hyde Park Veternary Clinic is fine for routine pet services. For the initial check up and follow up immediately after my cat had surgery, the service was fine. However, within the week after surgery, my cat was having problems with diarrhea from the pain medication and nausea from the oral antibiotic and kept vomiting. I left 3 messages with the vet clinic staff asking for guidance and never received a call back. I was told that the doctor would call me back when she had time. I have since switched vet clinics and will never go back. In addition, I noticed that the staff did not wipe down the counters after each pet examination which brings up concerns of cross contamination.
The new clinic (Cat Doctors) immediately diagnosed dehydration and usually administer a single shot of antibiotic which would have saved me, my cat and my carpet a lot of heartache.
Best Veterinary Clinic ever. – I have had many pets over the years and have had my pets at various clinics throughout Tampa Bay. Hyde Park Veterinary Clinic is by far the best experiences I have ever had. From the moment you walk into the clinic, you feel comfortable as you are greeted by the best customer service I have seen in a long time. It isnt like most vets where they are loud and nasty with animals urinating in the corners while their owners pay no attention. I never have to wait for my appointments. They have always been on time for me. The doctors and staff make you feel confident in their care. They are friendly and take the time to make you understand how your pet is feeling and the needs your pet may have. My pets deserve the best and Hyde Park Veterinary Clinic is where they receive the best care. I recommend this Clinic without any hesitation.
Best Vets in Tampa! – I've been a patron of The Hyde Park Veterinary Clinic for over two years and it's by far the best vet clinic I've been to. Not only is the clinic super clean, and well maintained, but Dr Harper and Dr Muller are awesome! They take the time you and your pet deserve to make sure that you feel comfortable and your pet is well taken care of. The staff members at the clinic are very friendly and professional. I highly recommend this place!!!
Intelligent veterinarians – The thing most people don't understand is that, if you bring a pet in for something other than vaccines and then bring a pet back another day for vaccines, the vets HAVE to do a new exam. They are making sure the pet is healthy enough to get the vaccines, because they had a health issue the last time they were seen. We do this in people medicine, too. I like that my pet gets thorough exams before vaccines; if they were running a fever or something, it wouldn't be safe to give vaccines. I think the Hyde Park vets are conscientious and caring and practice excellent medicine.
Poor Business – Consider who you are doing business with. This vet is very inflexible with their policies. They refuse to work with another vet or other Rx companies and greatly inconvenienced me. Surely, I didn't feel like a client of theirs. I guess vets know about animals and not about business.
An Animal Hospital with a Heart – I am so very thankful to Dr. Melissa Mueller and the Hyde Park Veterinary staff! My little girl Nellie was found after being abandoned with an injured leg. The staff flooded this little stray with love and care like nothing I’ve ever seen before. It’s clear that they all chose this profession for their true love of animals! Her injuries were so severe that Dr. Mueller had to amputate her leg, but thanks to all of their wonderful care, she is a happy, healthy girl with a forever home. Thank you Hyde Park for giving her a second chance at life and me a loving family member!
Bad Experience – I've only been to hyde park veterinary clinic twice, but for my experience, it was two times too many!
I felt like Melissa kept trying to up-sell me everything, and never let me know how much things cost. For example, I asked her about why my dog was scratching (if it was fleas or just dry skin) and instead of educating me and simply answering my question - she is like here is a prescription for X and Y, you should use this bath shampoo, and he should take these pills (for dry skin) and ran me an expensive bill!! I felt like her recommendations were completely unnecessary, she just wanted to sell me anything she could think of.
Additionally, I felt she didn't care about educating me on my dog's health or behavior. Both times she would leave the room before I had time to get my questions fully answered. I don't think just because she is a dog vet that she should care any less about her human clients. She didn't take care in explaining things to me and as a result I have lost trust that she is really doing what's best for my dog (and not her pocket).
Furthermore, my most recent upset is with their policy of charging an exam fee for every visit. I took him in on a Tuesday for an exam and paid the exam fee. They told me he needed to come back in a week for his vaccines, which I brought him back for and they charged me again for another exam - - even though he had one 7 days prior! They explained that it is just their policy to charge for each visit.
The reason I don't like Hyde Park Veterinary Clinic is because I don't trust the vets there. I felt they were more concerned with a paycheck than with my dog's well being, and my education.
If you are a responsible pet owner - you should take care in understand your pet and its health, and not just blindly accept what the vet tells you.
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