BAD. Wish I had read all of the reviews before I signed on the dotted line and gave them access to my account. BOGUS cancellation policy. Awful customer service. I had to pay my bank to stop payment.
While this gym has decent equipment, the whole sales approach is a rip-off. You can sign-up at the gym, but you can't cancel there! To cancel (or even downgrade) your membership, you must call a special number -- where you are put on hold for 20 minutes and then told that no one can answer your call and please leave a message. This happens EVERY time you call this number! The only other way to cancel is to send a certified letter. This company is such a rip-off -- they make it so easy to sign up and so hard to cancel.
Do yourself a favor an go somewhere else.
Thank you for your comments, they are greatly appreciated. We apologize for your long wait time and the problems you experienced in cancelling your membership. We'd love to discuss this more and make it right, please message me your contact info to see how we can be of assistance.
Lifestyle Family Fitness Management Team
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