Little Peeps

02/15/09

Extremely rude customer service

by ljdunedin25 at Citysearch

I have visited Little Peeps on numerous occasions (even know the owners) and every time I go in the store, I encouter the same rude women who works there. She does not make eye contact with you or greet you when you walk in. She acts like working in the store is the last place she wants to be. On my most recent visit, I was purchasing a shower gift for a my sister-in-law. When I went to pay for the gift, she was clearly upset with having to help me and I wasn't going to dare ask for gift wrap. I did politely ask for a box and was given a very grumbled response of a yes that I even turned around to my sister who was standing behind me to see if she heard what she said. When my sister went next to pay for her gift her, she informed my sister very rudely that the price marked on the towel set was not the actual price (it was like she expected my sister to know that the price was incorrect). Then she offered gift wrap to my sister and looked over at me and said that since mine was on sale, I didn't get gift wrap.

For being an upscale clothing store, she definitely didn't treat us like we were shopping upscale.

• Pros: Nice selection, unique gifts
• Cons: customer service, shopping experience

10/17/08

Not sure what it takes...

by PamelaM182 at Citysearch

I have visited Little Peeps on several occasions to buy bows for my daughter only to be ignored every time I have walked in. I have always felt like I am not worthy of being in the store, perhaps because my wedding ring isn't large enough, I don't carry a designer bag, and I don't drive a luxury car, even though I grew up right down the street from the store. I dream of owning a store like Little Peeps someday, however, I can promise you I have learned some serious lessons from some of the things I have witnessed in that store and from my retail management experience. I have witnessed what I assume is the owner whine and complain about having to stick around on the weekends (while the store was busy!) to the point of acting like the spoiled children she helps dress! Her unpleasant attitude is enough to make me want to turn around and walk out because I have felt like I'm putting her out by simply being in the store. Oh, and by the way, you can buy the same ADORABLE smocked dresses new-with-tags on eBay, if you know what brand you're looking for, for about 30% of what you pay at Little Peeps! Shop smart!

• Pros: Unique gifts, convenient parking
• Cons: Attitude of help

08/08/08

Not thrilled with the customer service

by maxfrench at Citysearch

The owner of this store has great taste. Beautiful clothing, bedding and furniture. Initially, I found the staff very helpful. They spent a lot of time assisting me with picking out bedding. After ordering rather pricey bedding however, I was surprised that the customer service wasn't better. My order was delayed by several weeks nearly missing my due date, and there was no follow up from them. I had to call several times to get any information. I dropped into the store one day only to find out that the bedding was in the back room-no apologies or explanation. I expect more from little boutiques of this kind. A smile is nice during a sale but if there is no follow through what's the point of shopping at an upscale boutique.

• Pros: Beautiful products, lovely store, unique baby gifts
• Cons: Below average customer service