Doesn't Recommend

ClwTia

Joined 2 years ago

DON'T GO HERE!!!. ABSOLUTELY the worst customer service ever. The women that work in this place are EXTEMELY rude. I have purchased hair for extensions in my salon for years. Recently, I have experienced horrible results with the Lord and Cliff and Soprano's brand. I have had extensive training in various extension. Recently the last 5 sets of extensions that I have done have all complained of the extensions slipping and the hair falling out of the actual bonds. I took one customer back into the store with me to show them what was happening and they told me "they have had no other complaints" yet I spoke with other stylist in the area that have said them same. In addition, I spoke with the young man who works there and he said the indeed have had issues with the hair sheding from the bonds and the bonds slipping. I asked them if I could return the hair and get a refund. I was told no!! One specific customer paid 500.00 and she had 10 strands in her head after 30 days. This is ridiculous. They said it was b/c she didn't take care of the properly. The lady has had extensions for 6 years and has NEVER had a problem. The other girl whose extensions are falling out is a stylist and she DEF. KNOWS how to take care of them. I'm afraid to see what I am in for with the other customers who I have put them in recently. I WILL NEVER get hair from this place again. When I expressed concern the old woman who runs the store said "where else are you going to get hair??? there is no where else so you just have to deal w/ the hair" NO I don't. If I have to order the hair I will but I REFUSE to use substandard hair on my clients. HORRIBLE