Applebee's

Doesn't Recommend

speed16

Joined 3 years ago

Car Side To Go Nightmare. Ordered carside to go (CSTG) with this restaurant at approx 7:50 PM on a Sunday evening. They claimed that our order would be ready in approx 15-20 minutes. My Wife and I drove over to the Applebee's about 15 minutes later. We sat at the parking area for CSTG. We waited almost 25 minutes in that parking spot. (8:30 PM) A lady approached the car with our order. No too upset we paid for our order and headed for our hotel. We arrive at the hotel (8:45) and prepare to eat our meal. Turns out only half of our order was fulfilled. My half was completely missing. I called the restaurant and spoke with manager Mike. He was kind and willing to fix the issue. He resubmitted my order and promised it would be ready in 10 minutes. I drove back to Applebees and entered the restaurant.(9:00 PM) I approached Mike and my food was ready and waiting . Mike also gave me $10 in gift certificates for my trouble. We are from out of state and that evening was our last in Florida, so the certificates were worthless to us. I returned to our hotel and sat down to eat my supper. (9:15) After it was all said and done it only took an 1:25 from order time to eating my meal. Not a pleasant experience. To credit Mike the manager he did all that he could to resolve the issue. I do give him some credit. Though I will avoid this restaurant in the future.

Recommends

Contributor

Joined 10 years ago

Big portions of mainstream American fare, served up in a convivial, family atmosphere.. In Short
A low-key, friendly environment attracts plenty of families to this reliable chain. Kids in the big booths--often clutching free balloons and crayons--usually outnumber adults sitting at the bar. The menu offers filling American fare with no surprises, from mozzarella sticks and nachos to rollups and burgers. Entrees include steaks, fajitas and main dish salads. The calorie-conscious can select from a list of Weight Watchers-inspired dishes like mesquite chicken salad and grilled tilapia with mango salsa.