Catches Waterfront Grille
Port Richey, FL 34668
Phone: (727) 849-2121
- Price:
- $$$
- Cross Street:
- Bridge Street
- Hours:
- Mon-Sat 11:30am-10pm, Sun 11:30-9pm
Editorial Description for Catches Waterfront Grille
Arrive by land or sea to enjoy fine fresh seafood and a relaxing waterfront view.
User Reviews for Catches Waterfront Grille
05/29/2008 Posted by MMarkM63
We got the family together for Mother’s Day at Catches Waterfront Grille in Port Richey. What an AWFUL experience! We walked in and sat down. The place was hot, no menus were offered. When we asked, the hostess said, “Oh, it’s all buffet today.” When the waiter bothered to get around to us, he took our beverage orders. When we found the buffet, we saw the food was very low quality and had been sitting in chafing dishes for a VERY long time. The second pass, the staff changed the buffet with others items of even lesser quality. The food was not FRESH, it looked even older than the food they replaced. Not wanting to make a scene, we suffered through it, sweating all the way. The a/c had to be broken. I was presented with a HUGE bill. Our party of 6 was charged $23.95 times 5 people and a child’s price of $8.95. I was stunned. Only 3 in our party actually ate the buffet. My eldest daughter had a salad and was charged $23.95. My middle daughter ate less than a child-sized portion and was charged $23.95. My youngest had a muffin and a waffle and was charged $8.95. They tacked on a 20% gratuity for the waiter. Why? We got our OWN food! We were shocked at the $165.00 bill. The following day we complained to the general manager who said he would refund our credit charge. He claimed that because he had only been the manager for 5 weeks, he didn’t know how to do a charge-back, so he would mail us an $85 refund check. We were notified that the refund was on it’s way. We were later notified that he was not allowed to send us a refund. The “accounting office” had declined the request. Instead, they sent us a gift card. Yeah, like we want to have another terrible experience in that awful restaurant. Steer clear of this place. The food is lousy, the service is lousy, the management is lousy, the location is lousy, and the prices are lousy. Catches Waterfront Grille is a dreadful place to hold a family gathering, unless you want it ruined.
05/29/2008 Posted by Diana1106
Went on Mothers day for a brunch. The buffet was not stocked, the service was horrible and it was overly priced. There are much better waterfronts in the Tampa Bay Area,,,I will never return to this one.
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