4610 Land O Lakes Blvd, Land O Lakes, FL | Directions 3463928.224327 -82.456975
Great Service! My washer broke and they were able to come out the next day. The repair man was extremely polite, very well mannered, and was able to fix my washer quickly and efficiently. I will definitely use them again!
This business has the WORST customer service I have ever encountered in addition to offering little or no acceptable repair service! The first week of December 2012, I called for service on my dishwasher and my in cabinet ice maker. The repairman came to my house (for a $45.00 service charge), stated the problem with the dishwasher was relatively minor, said the parts would have to be ordered and could be repaired within a week. The ice maker, in his opinion, needed freon and he removed it from the cabinet and took it to the shop. The next week the repairman returned with a small part he stated was new and a second small part that he stated had been removed from an old machine at the shop. Total of maybe 10 minutes and nearly $400.00!!!! The ice maker was being "worked on" and would be returned the next week---mid December. After too many phone calls to count, the ice maker was returned to me the first week of March 2013---3 months after it was picked up--and UNrepaired!! Only explanation---can't be fixed, need a new one! Oh, and by the way, you owe another $45.00 for returning your UNrepaired appliance 3 months after it was picked up! Total bill almost $500.00!!! Really??!!!!
The serviceman was very polite. The driver who returned the ice maker was very polite. The man, who implied he was the owner, was rude and dismissive.
I would NOT recommend this business!
Great service and great prices! – We got a new compact washer that fit into our small laundry room perfectly! I had looked other places but wasn't able to find one until I came here. It was also a great price! I found the store manager to be extremely helpful; he gave us great advice on the right appliances to pick and ensured that we were happy. I will be going there again!
Great Place for Appliances and Service – We've bought new appliances here and have used McFarlane's for a number of service calls on other machines. We find them to be easy to reach, their service fees are not out of line and we've never been pushed to do anything.
WORST COMPANY – They came out did nothing and charged me $45, to tell me something they could have asked me over the phone. Stay away!!!
Poor customer service – I went to see if my appliance could be fixed. The employee (he may have been the owner) tried to sell me parts that were not necessary. My appliance was taken apart without my permission. He called the parts store (which I told him I had already done) and said it would be $70 to fix. This was only a cosmetic problem and a small one. When I told him, "I will have to think about it" and asked for the appliance to be put back together he said he would have to charge me $20. So I left with my appliance in about 10 pieces. He was abrasive, not friendly and made me feel uncomfortable. I am not a cheap person and would have gladly paid him $20 if he would have let me know prior (like a good business man would) or if he was just a nice person. Well, it ended up being a good thing. When it was taken apart I could see how it could be easily fixed. I went to Lowe's and spent $1.77 and then spent about 20 minutes putting it all back together. The good thing is I saved $68.23. With that said, I would not recommend this company to anyone but rather encourage people to go elsewhere.
Washing machine – The staff was extremely helpful and their prices are competitive with the big box stores. They really went out of their way.
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