Shopping >Jersey Jim Towers Tv Appls
Honest and Reliable. I have been doing business with Jersey Jim Towers in Clearwater since 1974. I have always been treated fairly. When I call for assistance, or help, it's almost like calling a member of my family. They respond ASAP and treat me with respect. I have found their prices to be competitive and repairs done fairly. They will tell me when an item isn't worth repairing and give me good advice. I wouldn't call anyone else.
Running a Racket!.
I have only been into Jersey Jim's once and will never return. This review if for those considering this business. I have an older Technics record player that needed a new power cord, needle and overall clean/tune-up. I brought in my turn table and agreed that someone from the business would call me with an estimate for the cost of repair, about a week later I received a call saying my item was ready. I was curious why it would be ready when I hadn't spoken with anyone about the estimate but figured I would just stop in and see what was up.
Upon arrival my table was brought out and was handed a repair sales slip with a $125+ price tag. I asked why it was fixed before agreeing to an estimate. The attendant said she wasn't a technician and couldn't tell me why i hadn't received a call before the work began and completed. I contested the charges and was told that they could either take it back and "unfix" it or pay the cost. I eventually paid up and took my table home. After getting the table back home I found that the needle that was installed was bent and looked like it was taken from another piece of equipment.
I then had to make 3 calls and finally Jersey Jim himself called me back. When questioned why the table was repaired before I agreed to an estimate he said, "Well, it is such a high quality piece of equipment that $125 is a fraction of what it's worth so we just went ahead with the repair." WHAT? What kind of operating procedure is that? I had to bring my table back a second time and wait another week for them to look at the needle and answer a barrage of questions about its condition before they would replace it.
This all happened over a month ago and left very displeased. I decided to write this review after talking with my friend over the weekend about a set of speakers and a receiver he brought in. The SAME THING HAPPENED TO HIM. He discussed an estimate on the speakers (around $50 for both) and wanted to see the cost of the bigger repair to see if he should invest the repair money into new equipment instead. He was called to come in and when he showed up all the equipment was fixed with a price tag of over $175. When contested they said they could "unfix" the work that was done. He tested the equipment before leaving and agreed to leave it due to it not being repaired to his liking. He was again called a week later with still an over $100 price tag, he said he was coming in for his speakers and didn't think he wanted to spend the money for the receiver. Get this! When he arrived, his receiver was ALREADY on the selling floor listed at around $200! They were trying to make a profit off of equipment that WASN'T theirs to sell.
After my own poor experience I vowed not to return but after hearing my friends story too, it seems that this is their standard operating procedure! I don't want anyone to be on the hook for Jersey Jim's profit margin. Please heed this advice, if you enjoy your own money and equipment. I hope what happened to my friend and I doesn't happen to you. I will be filing a formal complaint to the better business bureau as well as exercising my consumer rights to the fullest.
FYI, I am a mid-20's very conscious consumer and do not have a personal vendetta against the business or it's employees. This review is strictly for the benefit of other perspective customers, and a precaution to their very poor business practices. If you've have a similar experience, please share it and help HONEST people hold on to their hard earned money.
Horrible!!. Took our Onkyo receiver to be repaired by this shop. Had to go there because it is one of only two authorized Onkyo repair shops. Dropped off the receiver in MINT condition. Was told it would take 5-7 days turn around. Without getting too much in to detail, got the receiver back almost two months later. Was told Onkyo didn't have the HDMI boards available to repair the equipment. After calling Onkyo, we find out Onkyo has had the boards the whole time, but Jersey Jim had an issue with their account, which is why no products were being sent. When I went to pick up my reveiver, there were scratches on the receiver. Someone actually scratched a letter on it!! HORRIBLE!! My receiver enters the shop in flawless condition and comes out scratched. DO NOT TAKE YOUR EQUIPMENT HERE FOR REPAIRS!!
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Best business for audio anywhere.
This is the place to buy any audio or TV's I bought several items and would go back! they have the best service they are reliable & very accommodating they made me feel like I was there main concern when I needed my TV repaired. It was an older TV and I had it for 10 yrs. they did the repairs and I was pleased with there cost of the repair. It now works like NEW. I Also moved and they moved my very large TV and set it up for me. The guy's are friendly and they remembered me from my previous purchase.
Les & Becky ( Spring Hill Fl.)
After our experience.....
I would not do business ever again with these people. Bought a $600+ Goldstar a/c and heater unit which was a defective lemon. the people they recommended for the install TORE my wall up. That was $130 extra also. They basically tore out the old one and shoved new one in.
It was supposed to be a professional installation. I was left with plaster falling down around the new Unit, it was ghastly! They never fixed it although said it would be fixed. (Jersey Jim)
The a/c heater unit was defective, broke down 3x in 4 yrs. It wasnt simple things either, the first time it was the compressor. The 2nd time, I thought it had blown up (a tube inside had burst)
Goldstar does give a warantee against defective units but when hubby called Goldstar they basically said no way. lol its all been such a joke, a costly one.
Let the buyer BEWARE against such ill shod made junk and its not cheap money wise! Also be aware.....LG also makes air conditioners and theyre a division of Goldstar.
This one was supposed to have a 5 yr warantee but last time, the repair guy said we would have to pay labor and pickup ($160) Not to mention, it was VERY hard to even find someone who fixed this unit.
I have ALL documentation on this mess.
Jersey Jims basicaly told us that they "just sold it" and didnt guarantee it. I emailed them PICTURES of my torn up wall. Bottom line IMO is once they sell it, its your problem. The next time we shell out over $600 we want a company who will stand by what they sell.
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