Dont trust them. We hired Tri-County Pools to build our pool last year and I have to say I would NEVER do business with them again. Their salesman lied flat out multiple times. What was said to be included in the price was not. Your typical bait and switch tactic. They finished two months behind the projected date of completion. They never showed when they said they would to do the work. They sent different subcontractors than they told you were coming and on completely different days. Many weeks went by with no work done on the pool at all even though they said we'll be out tomorrow or the next day. The communication was terrible from the beginning. The quality of work is terrible. We have had nothing but problem after problem since it was built. Literally nothing has worked the way it should and I am still having to have things repaired. When you have their warranty dept come they send in their own guys to lie and say its all working as it should. Amazingly when you hire an independent company to look at it, it was installed wrong. It is inexcusable that I am having to pay extra to have things that are still under warranty repaired at my cost because I cannot trust them to do it. This company does not stand behind it's product. I'm not sure how this company is staying in business with a work ethic like this. I did all my research, thought I was getting an "A" rated company. It is more like an "D" stay away, far far away. I wish I could go back in time and do it all over again.
Would not recommend. I hired Tri County Pools after they were recommended by our home builder to build our swimming pool. At first, they seemed responsive, but it didn't take long to find out that we were not going to get very good service. As soon as we signed that contract, things started going down hill. The sales people and the office people basically don't speak. What we were told we were buying and the process in which would follow were completely different from the salesman's point of view and what actually happened. I voiced my opinion of the differences a few times (to say the least) and was met with complete indifference. Almost every worker or sub is related to each other, or grew up together. They tried over and over to send people who did not have the skill to do something to fix an issue. When the final walk through came, and their General Manager was in my yard, and I expressed my dissatisfaction with the entire experience of their company, he got angry with me, then got rude toward me and I had to turn around and walk away from him, leaving him in my yard. Building a pool is extremely expensive, I would have thought I would have been treated much better, and with a little respect. Being the paying customer means nothing to this company. I would NOT recommend this company to anyone else. I am highly disappointed.
Honest People. During October/November of 2010, we used Tri-County Pools for our pool addition. They did a fantastic job and I cannot compliment them enough. Out of several pool builders, they were the only one interested in exploring our pool desires and using this information to develop a design that was better than anything we would have developed on our own. Pool construction was remarkably streamlined and progressed without a delay, hassle, or headache. At about 6 weeks, construction was completed in half the time of many neighbor pools. In fact, the biggest trouble in the whole process was selecting the colors. In addition, the work crews were very pleasant and professional. I am very impressed with their craftsmanship and the few minor mishaps were reworked without a hitch. In summary, it was a pleasure working with Tri-County Pools. If the opportunity arises, we would definitely work with them again and we recommend them to anyone considering pool construction.
Very Reputable Company. Our family purchased a residence in Lithia, FL that had been vacated for two years. The pool facility was in terrible condition and it was unclear if it could be reconditioned properly. We learned that Tri-County Pools constructed the pool originally and contacted them for help. We were pleased to learn the company still had the construction plans on file so they could determine the original specifications. The sales manager prepared a reconditioning quote that was fair and committed to five day completion on the project. Due to the extensive reconditioning activities required, the construction manager, Kevin Frid, took on our project personally. We received an update everyday on the progress along with planned activities for the following day. After five days, our fully deteriorated pool facility was restored to new condition. The photos taken before and after the project was completed provide some insight into the extreme changes that occurred. We are very pleased with the quality workmanship and professional conduct of the Tri-County staff, Kevin Frid in particular. We highly recommend Tri-County Pools for any pool project. Respectfully Submitted, Dennis Starr
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