Arigato Japanese Steak House

Doesn't Recommend

Brooke N.

Joined 9 months ago

I just visited Arigatos last friday and had an amazing dinner. There was one major downfall though. Our Waitress Jess (who was in a very sour mood already) had dropped our birthday cake that we had brought ourselves for the birthday girl. A table across from us as well as a few of the girls at our table had watched it happen. The manager Lawny had helped her with it and neither one had even said anything as they cut into the cake and served each of us. After being told by one of the people at our table, I was APPALLED. What kind of establishment drops a cake and forgets to mention it! I pulled the manager aside and expressed my disappointment, he took 15% off of all of our checks, but still stuck to his story that he had no idea. I kindly showed him the cake that was splattered on the floor as well as took a picture to show to someone higher up. Other than that our chef Thai was amazing and the food was delicious. I usually always eat at Kobe's right down the street and thats where i will continue to go. Especially if it's a birthday dinner.

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AnnaElisabeth

Joined 2 years ago

Arigato Japanese Steak House. Good food, expensive, but worth it.

Doesn't Recommend

angel4711

Joined 6 years ago

Bad Birthday Experience unfixed for over 2 years!. GOOD: I love Arigato's food and always have. Since it is expensive, I only go on a special occasion, like my birthday, half-birthday or anniversary (they mail you a discount at these times). I don't usually eat vegetables, but I will here! The sauce on the salad is great and the white "Goody-Goody" sauce is wonderful!

BAD: Over two years ago now, on my birthday, I ordered a birthday cake and picture, which costs $6 (no freebies on your birthday, anymore). After dinner, the server brings it out with plates, cuts it up and serves it out to everyone at my table. They're not supposed to do that. *I* bought the cake, not them. I didn't know anyone else at the table except my fiance who went with me. I've done the same thing at this same place for my birthday and they've never divided up my cake. I didn't want to say anything in front of everyone who was eating my birthday cake (which is very small, by the way, enough for maybe 6-8 small slices), so there was only about 1 slice left to take home since (only because someone didn't want any). Usually, I get to enjoy that delicious cake for a few days afterwards, but now it was almost gone.

We were the last table to leave that night, but I waited at the front desk to let someone know what happened, but no one was there and apparently, no was coming back up to the front, so we left. I called the next day and told them what happened, but they were busy and no manager was available to take the call, so they took my information and said a manager would call me back. No one did. I waited a week and called back. They took my info, but no call back. About a month later, I called again, but this time, I I called yet again, but this time I'm told that there's no way to give me a credit or refund me, now that it's after the fact. They agreed that the cake is supposed to be served to the party members only, not the whole table, but nothing can be done now. So, I've refused to go back. It is only $6, but it's more about the principle of the thing. THEY should be thinking that it is only $6 and that since they made the mistake, THEY should fix it and apologize to me. Since they're not willing to fix a $6 mistake, I'm not willing to go back.

01/14/2011 update:

GOOD: My family visited last December (2010) & wanted to go back to this Arigato's, so I went. I spoke to the manager there after everyone was seated and I explained the ongoing issue and he gave me a free replacement cake. Being about a week before my birthday and a family member's, I thought this was great timing, too.

BAD: Unfortunately, when it came to the picture that was supposed to come with the birthday package, I had to ask my server 2-3 times about it and she just said "ok." After the cake, everyone was leaving, so I went to the front desk and asked again & this girl says (as boringly as she can), 'You have to come up here for those.' Why didn't my server say that? Very frustrating! Finally, we got the picture, which was much better quality than before because now it's all digitally scanned & printed rather than a Polaroid.

Because the manager FINALLY fixed it, I bumped the review from 1 star to 2.

So, Manager = A+, staff = D.

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CSMobileUser

Joined 5 years ago

Super Yummy Yummy!. I have been coming to the Clearwater Arigatos for about six years and never once was I disappointed! The food is obviously amazing, the staff is super friendly and I love the price you pay for all the food you get!! Its the

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reiter4

Joined 3 years ago

Best Japanese Restaurant in Bay Area. Great food and atmosphere, from the water fall to the huge goldfish and aquariums,oriental Japanese decor on all the walls make it an authentic and a different place to dine.If you want to feel like your actual in Japan this is the place to go. Yoshi before you eat by servers in kimonos, and Japanese sandals, very cool. Oriental murals on wall and Japanese back lit signs enhance the moment. The food cooked right in front of you by oriental chefs is amazing and dont forget to get your Buddha glass before you go or a picture with the Buddha. Staff and management are the best-go see !!!

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MIABIA25

Joined 3 years ago

the best japanese food!!. Im crazy about arigato's i love their food and bought the salad dressing it tastes just as good at home too =D

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princesslk

Joined 3 years ago

Best Resturant. This place has the best steak and I love the fact they cook it right in front of you. Plus the service is excellent.

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Margaret Shotwell

Joined 3 years ago

Combination Meals. The food is always delicious. I love the atmoshpere.

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maryk1991

Joined 3 years ago

awesome food and entertainment. great servers and chefs amnd FOOD! a great restaurant for fun with the famiily!

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Marc Allain

Joined 3 years ago

Arigato - Love it. We live in Lakeland but drive over to Clearwater just to have dinner at Arigato's!! The food is great and most of the chefs keep you laughing while cooking your dinner! I would recommend it to everyone!