8/8/12 .. VERY SAD. After 20+ years
of great service and top food it is now under "new management" and what a drop in standards. Service has dropped from 4 and 5 stars to 2 or at best 3 stars. Food has dropped from a 9-1/2 to a 10 down to a 5 or 6. Steaks are tough, bread is not as good, salads are not the high quality. The servers are not the highly trained and sophisticated as they used to be.
I can get steaks as good as this at Outback and that is really SAD.
This restaraunt does not want feedback, it's new website has no easy way to contact them nor leave feedback. I can see why, if you know you are now a second rate "B - Team" establishment, you don't want feedback. The "new and improved" management really means CHEAP. We would drive 1 hr each way for a special treat at our most prized restaurant, no more. I can no longer recommend this place.
Horrible. Wilted lettuce, limp steak with plenty of gristle/fat and slow service. Find another place to spend your money!
Best Birthday Dinner Ever.
My friend and I went to experience the steakhouse for the first time last night ,as we share a birth date, and were drawn by the free dinner as such.
We were greeted by our server Cody and seated at a nice booth. I was impressed by the decor of the restaurant, the comfortable seating and warm atmosphere.
We started out our dinner with the bacon wrapped and wood grilled scallops which were delicious and tender. For a moment, I thought I was back on Guy Lombardo Ave. on the Nautical Mile back in Freeport, Long Island N.Y. Scallops worthy of a fine seafood restaurant. Our bread and salad arrived next, and I thought they were quite good, although I am not really a salad and bread guy. We both upgraded to the larger Porterhouse steak from the complimentary T-Bone. Great choice-although I am sure the T-Bone would have been just as tasty. Onto the Porterhouse. My steak was the best I have ever had, truly. I thought I knew good steak..........Wow! This steak was so tasty that I can not even begin to describe it. The marbeling of fat content, the texture and flavor ! You can not make this steak at home, period. You have to come here to get it. Whatever the aging process,combined with the choice of cattle, to the woods used and the cooking techniques- just the best.
All said, I thought that this was a great place with great food and service. I am sorry I have not been here before. Many times I have passed this place by in the last 30 years I have lived here. I had no idea that this place was such a remarkable treasure. I had always assumed it was just another average steakhouse on U.S. 19, not so.
My advice, go try it and see what a real steak should be!
Very Disapointing and Poor Value.
What a disapointment! Went last night for darling wifey's birthday, because they advertise "best steak" and "great value" with a free steak on your birthday.
Upon entering, we were impressed with the attractive decor and the enticing smell of wood smoke, along with a friendly greeting. We were taken to a nice booth, but as we settled in the trouble began. Apparently the dish washer was on the other side of the wall, and soon our table was shaking and we were assaulted by loud bangs and crashing sounds. We asked the waitress for a new table, and were moved to a back corner, which solved this problem. I will warn you that if you are a normal sized person the booths are VERY tight, almost uncomfortably so, so you will be better off getting a table.
Upon perusing the menu we were a little shocked at the prices, for a place that advertises value. Steaks range from $27 to $50, and are ridiculous sizes. A three pound steak? Really? My wife received the 18 oz. T-Bone as a free birthday dinner, and I ordered the next smallest cut, a 24 oz. Ribeye. Both were ordered medium rare. When they arrived, they were both about 1/3 fat. Both were cooked properly, but flavor was average. No crust on the outside, although they advertise how great their wood fired grill is "burning three times hotter than charcoal." In my opinion this is all hype. I do a much better job on the backyard Weber.
The disapointment comes from the hype they dish out, which sets a certain expectation, which they don't come close to delivering. Everything was mediocre at best, but at high-end prices. Cost for two (with a "free" steak for my wife's birthday) was $61, and this was with only one glass of house wine and two botles of beer, with no other extra's (no appetizer, no desert.)
Service was slow, and they add the tip (18%) onto the bill (I'm guessing because most people do not understand that you should tip on the total value of the meal (including the free item) and undertip based on just the final price.) Obviously, this "guaranteed" tip means the wait staff doesn't have to try very hard (and they don't...)
Overall, this was a disappointing experience and we will not go back. Average quality steak with a lot of fat, below average service, high prices, and nice decor. (One final peave- the restaurant looks nice and upscale, but the wait staff wear these ridiculous giant cowboy hats. Very low-class. Loose the hats and it be a better presentation.)
Bottom line, there is no such thing as a free dinner. You pay for the birthday steak by the overly inflated prices on everything else. This is obviously their marketing strategy, because when the waiter greets you the first question is "are there any birthday's today?" It is now apparent that they must do this to survive, becasue there is no reason to go there otherwise. Even with the free birthday steak, there are many better choices in Tampa Bay, so do yourself a favor and pick any of those over the Texas Cattle "Car".
Sick!!. HORRIBLE!! We went for a friend's birthday and discovered a roach walking around the table, the waiter practically swept it toward me and said "that's normal." We called the manager and she gave us two free appetizers. Which was nice, but didn't make up for what happened after THAT. The service took forever, the food was completely co...ld and my husband came down with a bad case of food poisoning after eating the fish. My $16 salad was like soggy paper with white-creamy OLD looking salmon on top. I complained and the waiter said "oh it is fresh, don't worry." The manager basically ran away after I told her about our problems. My husband turned pale white and held back throwing up while the waiter took a half-hour to deliver our check. I hope this place burns down, they deserve it for their disgusting excuse of a restaurant AND serving people bacteria ridden food. Best part, they included the tip on the check, we had it taken off, and only signed for the food and NO tip and guess what? THE TIP has been charged on my debit card, so after my husband throwing up all night, now I have to deal with them illegally charging my credit card. Do yourself a HUGE favor, DON'T GO TO THIS RESTAURANT!!!!!!!
Very disappointed!. This was our 4th time to this restaurant, 2 out of 4 I guess isn't bad......the first time was great. The second time was okay (slow service, dirty glass and silverware) the third time was pretty decent but this forth time was pretty crappy and we won't be back.) We waited for 20 minutes before served bread and salad. Then our waiter obviously waited until we completely finished our salads before putting in our order. We waited another 20 minutes finally our steaks arrived. I ordered a filet mignon, medium rare - okay it was a bit under cooked maybe my fault so I sent it back to be done medium. I got it back to the same doneness that it was done the first time. When I told my waiter he just shook his head and said I just don't know how you want it cooked! I said DONE! NOT MOOING! HELLLLOOOO? At that point my husband and I were done, I wasn't going to wait another 30 minutes for the second time - I mean how many times were my mashed potatoes going to travel though the resturant???! So we were just going to leave - the I think the manager(?) chased after my husband and wanted to charge us $40 bucks for his steak! My husband had to take him back to the table to show him he didn't even touch it! He said he was sorry that the waiter had told him that he had eaten half of it! To say the least, we won't be back. This really sucks - we thought we found a great steak place. It just turns out that it's just another “great” St Pete establishment. St Pete, you have got to be sooooo proud of yourself! I am disgusted and sorry to say I have to be a resident here for another 3 years
Management has seen the bad posting and bad reviews. And thats a good thing. Our food and service was excellent. When Michelle, our waitress brought the check, I ask if she was aware of the negitive postings online. She said the restaurant was aware and that everything is excellent now and I know our dinner was.
I had double pork chops. Cooked perfectly, nicely chard, it is a high quality juicey favorfull piece of meat. Best pork chops I ever had. Both chops were almost 2 inchs thick cost $18.95 but more than you can eat.
Wife had 18 oz T- Bone Steak. Again excellent quality, cooked perfectly, tender, great flavor, everything a steak shouldbe. Cost $23.95. Little pricey but very excellent. Not only was the meats wonderfull, the red skin mashed potatoes had a nice texure and taste because of some lite seasoning. Really good. The salads were fresh and nicely prepared. Bread rolls came hot and with the salad. Steaks were served just as we were finishing the salad. Michelle ask if we would like more salad while serving the steaks. Service was not fast or not rushed but on time everything was just right. Wife and I both can not fault this dinner one bit. Everything was perfect. Bottom line is if your dinning experience is as good as our was YOU WILL BE SATIFIED.
Now I will say every place has it's bad days.I am writing this because of the other reviews I read below.I have been to this place countless times so I know that the birthday deal is no scam.You are getting $23.95 off you total bill.So what you pay 18% gratuity.It is so cheap people(which sounds like those who are opposed to it)don't stiff the server.Reservations do not mean you will get sat the moment you walk in.You will at the top of the list if they is a wait.Alot of the time it is because another table of customers decided to stay over 2 hours at your table and that is not the fault of the restaurant.
As far as the bartenders go,I usually am at the bar when I am there,they are not crooked at all.Alyson is one of the best there.If one of them turns their back to pour the rum it is because it's lined up on the backside of the bar.Also If your server forgot something say something to them.Remember they are human and especially if they are busy sometimes forget.No is perfect and things do get messed up.If you don't say anything while still there they can't do anything to make it better.Everyone loves to write a review picking the servers apart but honestly I think the majority of people are bad customers.People need to learn how to go out to dine.
Scam on Free Birthday Meal.
My family and I love to eat out. We usually experienc services varies from excellent to mediocre. We can deal with mediocre but this one is unacceptable.
The facts below
Reservation made for 7pm party 0f 4 for a birthday.
Entrance: 2 showed up earlier. 2 at 702pm. Hostess was confused and just pointed us to the rom.
First encounter with waitress Angela and drink order:
2 beers, 1 water, 1 tea, 1 coffee and 1 wine
Drinks came at 720pm - no water
Order taken at 7:35pm - gator appetizers, fried green tomatoes, 4 steaks, salads and one side order of mushroom
Appetizers showed up at 7:40
Second round of drink at 7:40pm - 2 beers -still no water. Ask for water
8:00 pm Steak showed up, NO salad, water and NO bread.
We stated where is the salads and Bread.
response: we can get to go for you or we can bring it now.
Saving grace; Food was cooked correctly and good.
8:30 bill came which include 18% gratuity because it was a birthday eventhough it was only a party of 4 and very poor service
Spoke to manager. His consolation was he was going to give us an appetizer - after dinner?
Total bill cost $199.
A party 0f 8 with a reservation of 7:30pm never got seated . They were hanging by the bar waiting for a table. They actually left the restaurant disgusted at 8:05pm
Lets compare to
Outback went there the week before party of 7 - enter 7 left at 8 with correct food, correct time, salad before dinner. with blooming onions, shrimp on the barbie 4 adult steaks 3 children steaks, 1 margaritas, 2 beers and 4 soft drinks - cost $150. steak was not as good -service was excellent
LongHorn steak house went there last month
dinner for 4 - 4 steaks - 4 beers - appetizers. Cost same as texas cattle company. Service was exceptional. in at 7 pm out at 8:30pm. Attentive waiter.
Crooked Bartender, Rude Experienc.
First I must compliment the excellent food! We have been to this location in St. Pete. several times, as well as Charlies in Orlando. Second, I regret that we will no longer continue enjoying your Restaurants.
We went with a Birthday guest to your restaurant on 11/09/10. We sat at the bar as we usually do to eat our meal. The time on my receipt is 8:39. The bartender is Alison. There are three people in our party. We have been there before and have also been served by the same bartender several times. However, last night Alison did not seem in an especially good mood right from the sit down.
I have no complaint with the food. I have no complaint with the Birthday Special. I have no complaint with the waiters/waitresses serving the food at the bar.
My problem is the BARTENDER. ALISON.
I drink Mount Gay Rum. The first time I came to Western Cattle Co. over the last year, I was pleasantly surprised that they had it. I was also told that it was a brand that they did not sell much of and that it was not stocked as readily as the more popularly sold liquors. As a matter of fact, there is not even an inventory key to ring up Mount Gay. It is charged as Bacardi. I had two previous drinks before the SHORTEST POUR I have ever seen, just to make sure she had more left in the bottle to sell me. I saw her do it. I saw saw her try to hide it from me by turning her back as she did it. I saw her put an extremely shy drink in front of me and charge me for it. I questioned her about it. She became argumentative and extremely rude about it. I caught her. I spoke up. She could not handle the situation professionally herself. She has no class, no sense of how to protect her reputation or the establishment she represents. She went to get the Manager. He was no better than her!
I told him I knew waht she was doing. We were the only three customers she had that sat her bar all night. We have been there before. She knows who we are. There was also an 18% gratuity included in our ENTIRE check because of the Birthday. She was padding her pocket. She knew she could sell me one more drink. The other short one she left in the bottle just for that reason. After I confronted about it, she gave it to me and claims that it was not short. It was a FULL FREE SHOT! Well, here is my FULL FREE SHOT! Nothing was done to correct the event. Nothing was appologized for. Nothing but a very BAD EXPERIENCE.
I am also a local business owner. I know the value of my customers. I value my employees as well. I stand behind when they are right. I correct the situation POLITELY when they may be wrong! However you choose to handle this is your decision. I know what mine would be. I will forward this to Corporate.
As of the time I wrote this letter to the Managers of the St. Pete. location and emailed it to them, five days ago, I still have had no repsonse.
My advice to those customers that order cocktails with their meals, watch out for the bartenders. They make more money off the short pours that the food! Order Shots and a side of mixer!
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