Top Quality Customer Service.
My wife and I (and friends) have eaten at this particular restaurant many times and had no reason to interact with the Management, until yesterday. The experience was exactly what one would expect of a 5-Star establishment. We had a minor problem with a carry-out item the day before and the manager, Mr. Chris Churchill, took care of the situation with a very concerned and professional effort. This writing is NOT about the replaced meal, it IS about the professional concern, wonderful attitude and care of the Management. I have been a food industry professional for 50 years, having owned 5 restaurants and a catering company, where I taught my employees to always demonstrate the care, concern and professionalism this Manager did to resolve the situation. I recognize and appreciate good service and I'm sure Mr. Churchill will have a very bright future in the industry with his positive attitude. You can be assured that the quality of food and service will always be present at this restaurant when this Manager is on board. Thumbs up to him and to the corporate management for selecting him to run the operation. That will pay big dividends to us the consumers in the quality of food and service. You can't go wrong on this place with Chris there.
Signed: Dr. Mike Fryer
St. Petersburg, FL / Dallas, TX
An open kitchen churns out wood-fired pizzas and fresh-made pastas at this casual Sicilian-American chain..
Decorated with family photos of founders Damian Mandola and Johnny Carrabba, the open dining rooms pack groups of friends and extended families into four- and six-person tables and booths; smaller parties or couples can grab stools at the open kitchen's adjoining bar to watch chefs make dinner. The traditional southern Italian menu offers grill specialties like steak Marsala and fire-roasted chicken breast with sun-dried tomatoes; pasta dishes include fettuccine Alfredo and garlic-sauteed shrimp with linguine.
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