Hotels >Penthouse Beach Club
Roaches, Roaches, and more Roaches.
My girlfriend and I checked into Penthouse Beach Club in Treasure Island, FL on June 4, 2011. We were staying there for the following week and were scheduled to check out on June 11, 2011. Throughout the first part of the week we noticed several large roaches in the stairways and around the facility. We avoided these bugs and just assumed that it was due to the humidity and being in a different location. While in our actual room, we encountered a couple of the bugs as well. There was no food left out or open containers in the room that would normally attract bugs. We were careful to make sure that everything was sealed and cleaned up as to not encourage an infestation.
During the week, we were generally in the room relaxing and watching TV by 10 pm and did not see many of the bugs as the lights were on until we went to sleep. On Thursday, June 9 we decided to stay out later and had the lights off as we were out of the room till approximately 2 a.m. We came home around 2 a.m. to find 2 of the roaches waiting just inside the door once we turned the lights on. I proceeded to check the rest of the room and killed nine total roaches. This was very disgusting and made our room a place where we could no longer bare to sleep.
We decided to go down to the office and call the number located on the door. The woman that answered was very rude and acted as if we were putting her out by calling this late which we apologized for when she first answered. We explained the roach issue and the woman tried to tell us that they were Palmetto bugs and not roaches and that they were normal to be everywhere in FL. She also offered to move us to another room. I personally don’t think that the bugs just liked our room and that moving to another room would do anything other than put us in another roach room. Also, not knowing at that time what Palmetto bugs were, we looked it up and they are in fact roaches.
Due to the fact that it was late and we had no desire to stay in any room there, we told her we would just figure something out for the night and then discuss it in the morning. We decided to drive to a 24-hour Wal-mart and purchase roach spray and see if we could take care of the problem for the evening. Upon our return to the condo, I sprayed the entire perimeter of the room and proceeded to kill another seven roaches bringing the total to 16 roaches that were crawling around our room. This was just too much and we proceeded to pack up everything and hope that no roaches had made their way into our luggage or clothes. We then loaded the car and slept the rest of the night in the car.
In the morning we went to the office after it was open and tried to explain the situation and requested a refund of our yearly maintenance fee as it was obvious to us that things were clearly not being maintained. The lady at the desk was not very understanding at all, and in fact, acted as if this was a normal occurrence. She said that she could not do anything and that we would need to speak to management who would not be in for another 30-45 minutes. We were also told that because the timeshare was in my mother’s name that she would have to be the one to resolve the issue. We were tired from being up all night trying to resolve their bug problem and were very frustrated as it was ruining our vacation. We decided to contact my mother to try and get the issue resolved and we wanted to get far away from the roach infestation.
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