09/14/09

Worst Customer Service

by lily balder

The absolute worst customer service experience I had ever received! I went to Tampa on vacation with my family and we went to The Hurricane on a Saturday night during Memorial Day weekend and reserved a table with the hostess at around 8pm. We were told that there was a 35 minute wait and the hostess asked for our phone number so we could wait upstairs at the bar. After 30 minutes we thought that we would head downstairs and wait by the entrance. I saw several groups of people that had come after us to reserve tables and yet they were seated before us. Additionally, I also saw quite a few people come up to the hostess stand and have to wait several minutes to make a reservation because she had disappeared to clean tables and whatnot. Well after 9pm when we were finally seated at a table that I had previously noticed had been vacant the entire time we had waited. The hostess apologized for the wait and said she wanted to seat the two separate groups of six first even though they arrived after us with no prior reservation (as far as I know). Is it just me or is it first come first serve? Moving on to the actual dinner… The waiter came to our table and then abruptly said he will be back in a moment. About 10 minutes later he came back and said, “Oh, I should take care of this” and left again. When he finally decided to wait on us, my mother ordered a BLT on wheat toast and the seasonal vegetables. When the order came they had given her asparagus instead of the seasonal vegetable and her BLT didn’t have any bacon. Honestly, who forgets the bacon on a BLT? She called the waiter back and, later, when the dish came back again, the sandwich was made mostly with rye toast and one half slice of wheat. After at least two hours of all forms of ineptitude, when we received the bill they didn’t have the nerve take anything off! The waiter even had the gall to say how it wasn’t such a big deal to have these mix ups with the food. I am sorry, but isn’t that their business to provide food for people every single day? Isn’t this a holiday weekend?

The entire wait staff (I also saw the couple at the table next to us had problems also) took their sweet time getting anything for the customers and had an attitude to match. I don’t know if they were short staffed that evening or if they just didn’t care. Ultimately, the hostess seemed to be working harder than the entire wait staff combined!

• Pros: view of the sunset
• Cons: Horrible staff

08/08/09

Eat & watch the sunset

by RRoach

a little warm in July to eat outside comfortably, but as the sun set a nice breeze came up, so, overall, a pleasant experience and the food was good. Friendly staff, as well! Worth the drive to S St Pete!

• Pros: eating great food outside
• Cons: eating outside

06/13/09

Worst food, worst service, tourist trap

by angied71

Agree with the other posters about the great view from the roof top bar but would definitely stay away from the restaurant. The food is AWFUL, the service terrible and I will never go back. I'm a FL local and like to visit local businesses but this was a mistake today! The grouper sandwich was not blackened, rather they fried it and put on some blackening spice. The drinks....horrible. i ordered the citrus lemonade and what came out was a neon blue concoction that tasted like chemical water. The crab cakes were disgusting as well. Sorry, Hurricane you need to get a better cook and stop ripping off your tourist customers.

• Cons: Low quality, high price