805 Executive Ctr Dr W #300, St Petersburg, FL | Directions 3370227.861065 -82.643968
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
I would not recommend this insurance company to my worst enemy. They are the worst company I have ever dealt with!!! They refuse to return your messages. They cancelled my policy without any notice and left us uninsured . This was all due to the incompetent agent we had who's attitude is totally disgusting. I am fighting tooth and nail to try and get an issue resolved and something that is very serious to me - she just does not care.
Company has deceptive billing practices and cancelled my insurance without any notice after they messed up an ACH payment! Refused to reinstate after calling them. I had no insurance for 2 weeks before I was notified!
Agree with other users..they lowball on your claims. Worst insurance I have dealt with. Agent took almost 2 months to resolve and then told us everything was depreciated at over 50%...do not got with this company!
Worst homeowners insurance ever. My inground pool came out of the ground due to raising water table. Long story short, they will not repair it due to what the engineers they subcontracted are calling earth movement and hydrostatic pressure. One part of my policy says I am covered. The claim I made says I am not. Scam company. I can't believe USAA uses them to insure military members residing in Florida.
My experience: Terrible company. Takes your money with low ball rates, then when a storm damaged my house they fought every inch of the way to pay for damage. Every house in my neighbor hood got a new roof but mine thanks to this lousy company!
have they heard heard of a phone? – working on a refi of our mtg and they don't answer the phone! Gosh forbid I have a claim! Cant wait to find another company. every # i call for them I get voice mail! they deserve no stars.
Worse Insurance Company EVER! – My home caught on fire 10/2011. This was my first fire experience in my life. This company was oh so willing to give me coverage when I applied. The moment I had the fire.......their tune changed. As with the other reviews I read..I too experienced the "no return call" syndrome with this company. They have the worse claims adjusters who do not have to answer to anyone! Normally, if you have a problem, there is always a supervisor to speak with. The supervisors are WORSE than the claims adjusters with returning call and resolving issues. They TOTALLY SUPPORT THEIR EMPLOYEES WHETHER THEY ARE RIGHT OR WRONG! They will patronize you and make you feel like "you don't matter"! My fire was caused by the builder and thank God no one was home. BESIDES THEM NOT RETURNING CALLS IN A TIMELY MANNER....THEY DO ALL THEY CAN DO TO NOT PAY YOU A FAIR PRICE WHEN YOU BELONGINGS HAVE BEEN DESTROYED. They ask you to show proof of the cost you paid with receipts....and I did. Still.....they practically paid me nothing for my belongings so the items I purchased and lost in the fire....I could NEVER re-buy! They have their own cleaners that work with them who also are not fair to the customer. One of the repair company employees told me these words "As a vendor...we have no idea what a person involved in a fire is dealing with, we just want to make sure that the repairs and replacement to your items is the least of your concerns. We are here to help"! ASI needs to adopt this attitude! A fire is a hard thing to deal with....sometimes....loss of life.....loss of belongings..displacement....etc. is enough to deal with. You don't need to deal with a company that has NO compassion towards your experience. The whole company needs to take a class in professionalism.....customer service satisfaction......and time management. Do not apply for insurance with ASI......RUN.....RUN.....RUN!
Excellent Customer Service – A wonderful company to work with. Excellent customer service, friendly and quick to answer any questions and meet my needs. Made the home insurance shopping and buying process easy.
Best Home Insurance Company – American Strategic is one of the best homeowners insurance carriers around. Take it from me (a licensed independent agent in 16 different states). Working with multiple insurance companies can be very revealing when it comes to claim time. I can vouch that these guys will be there when you need them.
Jon - Atlanta, Ga
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