Tampa >Optical Goods > Absolutely Optical
2223 N West Shore Blvd Ste 169B, Tampa, FL | Directions 3360727.962794 -82.520671
Only One and a half months to get new lenses for my sunglasses and reading glasses....and only $1000.... And only 5 or 6 trips back and forth to the store only to find that "the lab messed up your prescription again"....and only being treated like dirt by smarmy assistants (Angelo) who belong in Gibsonton at the carnie shop.....and only waiting for the doctor for 20-30 minutes each time despite having an appointment....and only having the doctor tell me that I messed up the eye exam.
If all of these "onlys" mean nothing to you, the ny all means shop here. You will get what you deserve. This place is horrendous. Also, look at Yelps filtered reviews. They contain the real story as well.
IT IS ALL TRUE - STAY AWAY – What can I say that has not already been said? Well, it is all true. " Don't Even Bother, Terrible Customer Service, Misleading, Disrespectful, Rude, Questionable Services ". Big mistake when I chose to let Dr. Well ( owner ) give me an exam. The script that wrote for me was not accurate at all. I was able to see better with NO glasses.
When talking to his staff I was scheduled for another appointment. I received a voice mail reminder the day before where I was told to call if I could not keep it so he does not " waste his time ". When arriving he did not re-exam my eyes and said that the script was fine. I told him I could not see with the script he wrote and did not feel safe driving. I also explained in detail how things looked out of place and way out focus. Again, he did not verify the script and told me to " be your own doctor ". He insisted that the script was correct. How would he know? I am the one that can not see with the script he wrote.
Several things were pointed out to me that were very alarming to me when having my eyes checked by a second doctor. 1) Both of my eyes are scared on the lower eye, 2) No left eye stigmatism on his script, 3) Add power was way to high, 4) Very little change from my current lenses. I have tried to get in touch with him to go over these four concerns. He has declined to call me at this time.
Stay away from this guy! All the bad reviews are dead on.
Don't Even Bother – One star only because you can't give a zero! This store has the rudest employees and could care less about customer service. I went in for a routine glasses and contact fitting and during the exam was pushed pretty heavily to do a more "thorough" exam even though I said no more than once. After the doctor told me that the contacts I had been wearing for years were inferior and that I should try a new kind. However he never mentioned I should take them home for a few days to make sure they worked for me...just told me to walk around for a few minutes and then pushed me to buy that day. They took almost two and a half weeks to get my contacts and glasses back in and then after a month of wearing them and realizing they were causing me severe headaches I was told I could not return them. I bought an entire years worth because they came with a rebate, however the you needed to rip off a part of the box to get the rebate so then they told me I couldn't return any of the boxes because they had a piece missing! When I called the lens company they said they would take them back in this circumstance and that they would talk to the business. Thinking everything was working out i took a new trial pair for a few days when I took back the boxes..which they charged me a $25 "restocking" fee for. Then I called to get my script and purchase the contacts elsewhere and was told I wasn't getting a refund, only a credit and I had to spend the money in there. Including the $100 I had been thinking I would get back as a rebate!!!! I would never go back here!!!
Terrible Customer Service – I have visited this store on several occasions because I am too lazy to look for another optical shop. I have tolerated lack of staffing and how long it takes to get a pair of glasses due to the sheer amount of folks that walk in from the mall.
I called recently to make an appointment and they were rude to me on the phone. I was told if I didn't like their procedures, that I could go to another shop. I took the young mans advice, and now my family of four buys their yearly glasses elsewhere.
Misleading and Terrible Customer Service – I went to Absolutely Optical after I looked them up on the VSP website. I called to make an appt. to get contact and glasses script. When I explained to the employee what I wanted, I asked how much it would cost me and he said only my co-pay for the exam.
After the exam, I noticed on the receipt that I was charged $76 for a "contact fitting", which entailed me telling Dr. Weil my correct curvature of the contact and he had me try on the pair he had available (more of a curve that I already knew didn't fit my eye). After 5 min. I told him they hurt my eyes and he told me to throw them out and put on my old contacts. He never checked my eyes or the fit.
I complained about being charged for a "contact fitting" when he did nothing but make me try on a pair of contacts that I knew didn't fit. He explained that a "contact fitting" includes merely speaking to a patient about contacts and performing a contact exam. Only problem was that his employee told me the entire exam would cost only my co-pay. He said I must not have asked the right questions and basically said it was my fault because I should have asked his employee more questions. TERRIBLE CUSTOMER SERVICE AND ARROGANT. I WOULD NEVER RECOMMEND THIS BUSINESS
Disrespectful place - horrible customer service – There should be a ZERO star to rate this place. (The International Mall store)
It's not about the store, but their curstomer service.
Friday 11/18/2011 around 5:00pm, there was just one person in the store (Angelo) who was behind a counter and on the phone with someone. My wife walked in and after 10 minutes I could see she standing and looking but no one arround, that'e when I walked in and found (Angelo) on the phone.
He made a face and walked out and asked what he could do to help, but when we started to say, he went back to his phone.
As I told my wife to let him finish his call so he could help her, he put the speaker on very loud, in the desk, and asked what she was lookign for.
We were looking for Hoya lenses and we told him that our vision coverage was with VSP. My wife's glasses are not so common glasses and btw, we wanted 2 pairs of (one shaded and one white) that in average runs at about 800.00 a piece. But Angelo looked at us and said that we should look for a cheaper lenses factory and that the frames that he was selling was too expensive for us.
We were just in shock. I asked in desbelief if he could quote a price for us and his response was that we could lok anywhere that it would be cheaper anyway.
Ahh in the meantime, the speaker was loud, another representative walked in and equally jumped on another phone - a disaster to the owner of the store - but maybe he deserves it for leaving such a nice place with such disqualified person.
Great place – I appreciated the personal attention when it came to selecting my frames. I loved that I had the freedom of choosing the style I wanted and not what someone thought I should have. Super friendly staff!
The best – I found so many glasses and sunglasses to choose from I need to bring my friend Suzie. They have almost every designer. The staff was very nice to me. I can't understand what the couple sourpuss reviews are about. It was really busy on Saturday, so I would recommend going on a weekday if you like a lot of attention from the staff.
Rude, Rude, Rude – Agree with the rest of reviewers. I wish there was an option for negative stars! They don't deserve the 1 star.
International Mall should evict this trash.
First of all Dr Weil and his staff are all very creepy.
I also found them to be incredibly rude, unaccommodating and condescending.
I have never experienced such rude behavior by a Doctor in my life.
Do not waste your time here
customer satisfaction not a priority – Do not go there. I am giving one star because zero is not an option, but they dont deserve one star
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