Absolutely Optical

11/06/09

customer satisfaction not a priority

by MMF at Citysearch

Do not go there. I am giving one star because zero is not an option, but they dont deserve one star

• Cons: Horrible srvices

10/24/09

Horrendous Customer Srvice

by Elizabeth D at Citysearch

Can I give negative stars? I can't even begin to express how poorly my mother was treated here.

She had a scratch on one of her lenses, so she took it back to be replaced under warranty. They sent it out to the lab, and she finally received them back 3 weeks later.

She had been getting headaches wearing her glasses so after awhile she thought her eyes got worse and her prescription needed to be updated. When she went to her eye doctor, the Dr. said that one of her lenses was incorrect. The lense had been replaced with a lense for myopic patients. Luckily, except for the headaches, it didn't do any damage to her eyes.

Now, unless the lense is a bifocal, who can tell the difference? No layman that's for sure! Only the Dr. who puts the lense in a machine!

So my mom went back to Absolutely Optical who told her that the lenses are only guaranteed for 6 months and they refused to replace it! They said it was the lab's mistake. Now, I understand not replacing the lenses after 6 months if the patient's rx changed without the fault of the company. However, the lab put in the wrong lense! It's not like her rx got worse and she's expecting them to update her rx for free.

What kind of company outsources work and doesn't check to make sure it's correct before giving it to the customer? Especially when it's something that has the potential to hurt or harm another human being? Luckily, this particular type of lense had the correct strength and did not do any harm except for the headaches, but what if it had? Eyesight declines naturally as you age. We don't need irresponsible people to help that along.

Of course, my mother was upset! But instead of admitting fault and making a long term customer (who has brought business from both herself and my father to them) happy, they told her to take her business elsewhere! Can you believe the audacity? Some people have no morals.

Yes, this place is conveniently located at the mall, but that doesn't give them the right to treat their customers poorly. Avoid them at all costs. Bring your business to people who treat others with respect and descency.

• Pros: can't think of one...
• Cons: cust. service is apparently not in their mission statement

10/30/07

extremely over priced products, questionable services

by ayleeann at Citysearch

I recently had an exam and prescription filled here. While the optometrist has the latest in digital equipment which did lead to a good prescription, his staff is not terribly helpful, quick or informative, or friendly. They also made a point of arguing about who was supposed to covering a shift (one didn't call in) in front of us as customers (very unprofessional), my insurance covered most of the visit for the exam and part for glasses... HOWEVER, literally nothing in the way of frames was under $175 except a couple ugly choices. This is a DESIGNER eyewear store which I wasn't aware of when I made the appointment (should have known being in the international mall..) but, even my pair of $200 minimum frills frames snapped in about 3 days!!! I had to take it back and the only person in the store in the middle of the day, a rather rude young man told me he didn't have time to fix them, I'd have to leave them off and come back... I said I'd pick them up the next day... I did and I'd never go back. All in all, while the prescription was good due to the high technology of the equipment, the products are overly priced, the service is poor and the follow-up even worse.

• Pros: High tech equipment for exam
• Cons: Extremely overpriced mostly designer only frames