10/23/09

Worst treatment ever!!

by CSMobileUser

I went in to get a cake made as a surprise for my wife,I met with the owner who had one of the nastiest attitudes I've ever come into contact with.I felt as if she didn't believe that I could afford one of her over priced cakes.I'll never go back and never ever tell anyone I know to go there either.

10/19/09

Rude and Condescending

by Cheekymama

Spoke to Susan numerous times on the phone regarding a custom cake for my daughter's 1st birthday. Very nice and helpful on the phone but I wanted to go in to work with her in person so that she could get an idea of what I really wanted for the cake. Upon entering the store, we were not greeted (even though they had no customers) -- we had to go to the counter and wait until someone came to ask what we needed. Upon meeting Susan, she was not friendly and her tone and mannerism gave off the impression that I could not afford a $200 cake and if that was the case then she wouldn't even run it by her baker. Also very rude about flavor suggestions. I advised that the $200 is no problem -- so she goes back discusses with her baker and comes back to tell me that (even though I am there over a month in advance) that she doesn't know if her baker has the time to make the cake I am looking for. I ended up leaving and going to Cakes Plus (located on 1732 S. Dale Maby Hwy) -- which was a totally different atmosphere upon entering...I ended up paying double the cost I would've paid by going with Kalupa's but its well worth it! I would not recommend Kalupa's to anybody, given the treatment I was given upon entering their establishment. Go with Cakes Plus...very nice and is also family owned and operated.

• Pros: Nice on phone...but what a change when visiting the store
• Cons: Rude, condescending

01/10/09

Best Gingerbread Men

by PamDancer

Hi, Mr. and Mrs. Kalupa make some of the very best baked goods I have ever had. I know this from personal experience. My name is Pam and the Kalupas are my Aunt and Uncle. I may live over 900 miles away, but I have been going to Kalupa's Bakery for almost all of my life. Every summer until I graduated high school my mom, Mrs. Kalupa's sister, and I would travel to visit them and have all kinds of wonderful treats. They make the best cakes and breads, as well as other pasteries. One of the best things they make are their gingerbread cookies. They are by far my mom's favorite(I like them too, of course). With a nice hot cup of coffee they make the most wonderful breakfast. If you are ever in the Tampa Bay area and have a sweet tooth(as many of us do), check out Kalupa's Bakery, they can't be beat.

• Pros: Friendly service, great cakes, overall great experience