Tampa >Motorcycles > Motorsports of Tampa LLC
If you are looking for customer service than you should look elsewhere. They may be able to sell you a bike but the rest of it you should take somewhere else. Service staff is untrained in how to explain anything pertaining to motorcycle repair or maintenance. You,the customer, lack of knowledge or failure to use their maintenance programs is always the culprit . Their prices are fair ( if you need a $50 inspection fee everytime your motorcycle is there for loose nut) and I cant fault the mechanics they are just doing their job. If you put poor customer service together with an unresponsive management doesn’t equate to satisfied customers. Find somewhere else ...
This is the Walmart of shops, kinda of to big for there own good. Every one that works there kinda seems to know just what they need to know and thats it. Most of them have that I dont want to be here feeling to them. Work is slow and they always seem to have some excuse I have given them a few chances thinking that they where having a bad day but its always the same way. I have given them up for good there are way to many shops in the Tampa area to put up with ths one. And one last thing it is not a big deal to call someone and keep them updated on the progress of there vehicle, and if there is going to be a problem and work wont be done on time it would be a big plus to give them a call, no one likes to guess when there stuff is ready.
Not a bad place..
Sometimes when I read the horror stories posted, I have to wonder what people may have done to agitate a situation to get that type of reply from the staff. I've been using Motorsports for over a year and have had very good sucess with them. It is true that sometimes their timing is not perfect, but I have never ever ever been treated horrible by anyone. I've been in their store over a dozen times for either repairs or just to purchase supplies but have not been treated like dirt on any of these occassions. All my repairs have been satisfactory. Maybe the coffee could be fresher, but that's about it.
My repairs includes: front tire, then rear tire, brakes, oil changes, a windshield and now another oil change. Nothing too intense. Maybe its just me, but I treat people with respect and I've always seemed to have gotten it back from this crew. Keep up the good work. And N-O. I don't work for these guys, but am just a satisfied customer.
BAD EXPERIENCE, POOR SERVICE AT MOTORSPORTS OF TAMPA.
I was surprised at the terrible attitude, service and M.O. of this place and will never go back again.
I'll spare you the saga details but in essence this is what happened:
-Brought 2 motocross bikes in. Dropped off on Monday Am for Friday completion so we could go riding on Sat. Called on Wed to check up , stopped by in person to really check up, called on Friday to verify, stopped by in person at 5:30 pm Friday to p/u bikes-- not ready. They tell me to come back Sat Am and I do. My bike is not touched.
-So I say ok, I take my bike back so i can go riding with my son and say I'll bring it back Mon AM which I do. I repeat the whole process and leave it a week (call Wed, show up in person on Thurs, call on Fri, then show up on Fri at 5 pm. Bike not touched. They tell me to back Sat Am. Come back Sat AM at 11 AM-- bike not touched.
2 trips (rented a trailer each time), left it for a week each time, promised each time it would be no problem. Called and came in person to check up. Each time promised in person and told it was on the bench. Each time it was never even touched. 2 weeks, 6 round trips. Worst part was their attitude.
-Snide comments, bad attitudes, low employee moral. Talked about how busy they were, meanwhile each time I'm at the shop I see 3-4 people standing out back smoking.
-When your patient with them they screw you over. As soon as you raise a stink about it they get a terrible attitude. Simply put a bad taste in my mouth and made me realize how poor some company's are run. As a business owner my self, I could tell this co is in trouble based on the attitude of the employees.
-The final straw was when I was taking my bike back for the second time and all pissed off, a smart alec wise ass comes out and says "before you load your bike cna u do me a favor and move your car. You are blocking our (service area garage door)." RU freaking kidding me? I wait 2 weeks and make 6 trips of wasted time and you can't wait 3 minutes while I load my bike by myself! He should have been over there helping me and apologizing for getting the shaft. Instead he starts mouthing to me and I lost my temper telling him I should knock his smile off. As a 44 yr old family man and wealthy business owner-- this was the first time in years I lost my temper--- that's how bad these people are.
I have zero affiliation with this co, any employees, this industry and am just a local dad who bikes with my 2 young boys and wanted to let people know about my terrible experience with them.
Even though I live fairly close and Tampa Motosports is more convenienct, I will drive past them and go somewhere else.
On a separate note, I read the reviews below and believe the good reviews were written by the co. They are all about the same length, same style, written all at the same time (within days of eachother) all say Tampa Motorsports and other tell tale similar writting style. Where as all the bad reviews are sporatic dates, longer and very different.
HORRIBLE SERVICE! AVOID, Can't even do an change oil right!.
here do I start? I guess for one, I recently bought a brand new motorcycle, not from this dealer but these guys are near where I work so it's closer and decided I'd use them for my servicing. WARNING: if you didn't buy from Motorsports of Tampa they'll let you know it and make you feel like a second class citizen.
In the weeks prior to my horrible experience I had called them a couple of times with questions and NOONE answers in the service department, so much for service. I'd get someone in sales and they'd put the call through to service but it'd just ring endlessly. I called 2-3 times before I finally got someone, and this happened on several different occasions.
Now on to the good stuff. As I said, I just bought a new bike, only had it for a month and half and only put a little over 200 miles on it. The service manual for my bike says to have the oil changed at either the 600 Mile 1st Service or after one month, since I wasn
Smooth. Had to bring my bike here cause my brother messed up my engine, they had it fixed and ready to ride again in a week. Everything went great and smooth.
Off the Meter Good!. Customer satisfaction ratings, in my book, are more than five stars. They're off the meter good, with everything they do there. I purchased my bike there; I've serviced my bike there; and I will continue to do business there.
Knowledgeable Thoroughness. When I was on the market for a motorcycle, I was referred to MotorSports of Tampa, and this has been one of the best referrals I've ever gotten. Best customer relations there. They truly are looking out for your best interests. Has thorough answers for all questions - very knowledgeable. I'm extremely happy with my new bike.
Scoot Scoot!. One day I decided I know longer want to drive my car around the city; it would be more convenient to drive a scooter. So, I went into MotorSports of Tampa to see what kind of scooters they had, and I must say, I absolutely love my little scoot scoot! Everyone was very helpful, and informative, and really patient with me. Thank you.
Great Customer Satisfaction. I've had a bike for quite sometime now, and I wouldn't think of going to any other motoshop besides Motorsports of Tampa. Just like with any other auto shop, you'd like everyone to be honest, respectable, thorough, informative, and that is exactly what you get there. Thank you guys for the continuous great customer satisfaction.
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