Riviera Pools Of Tampa

10/04/11

Great Warranty Service

by bubba1000 at Citysearch

I purchased a Riviera Pool in 2008. They did a great job and I'm very happy with the pool. I'm writing this now to comment on their warranty service. Over the past few years I had a few pavers that settled. I ran into my sales guy at Publix and asked him who I could get to fix it. He told me that he thought that I could get the work done under warranty. They came out a week later and reset my pavers. Almost three years later they still took care of my pool. Great warranty service! Thanks Riviera Pools!

03/31/11

Great job!

by Cassy25 at Citysearch

I built a pool and spa with Riviera Pools in 2010. They built me an awsome swimming pool. They installed their Rivenergy circulation system and it rocks!. I purchased the Quick Clean system and I haven't had to vacuum my pool yet. My salesperson was very knowledgeable, much more than the other builders that we got quotes from. They wern't the cheapest but I feel that I got a great value. I would recommend them to anybody.

08/24/10

Quality craftsmanship, poor customer service

by jwillman at Citysearch

We had a pool beautiful built this year, with spa and screen. It was started in December and finally finished in May. The construction was much slower than anticipated, but the materials and construction are of excellent quality. Everyone comments on how beautiful our pool looks.

There have been some issues that have taken some time to get resolved. But these issues, as I have learned, took longer to get resolved for two reasons: 1) lack of communication (I was not making sure my requests reached the appropriate people) and 2) my pool has a gremlin! Something doesn't work for us, we watch it, fiddle with it, turn the system on/off.... to no avail. We finally give in and call about the problem. When the tech comes out to fix the problem, the pool is miraculously working. It is maddening. After I have given Riviera a hard time because of time spent trying to trouble-shoot and waiting for someone to come out, I look stupid because the pool is all of a sudden working...

But what can you do?? Technology can be maddening. Bottom line, Riviera stands behind their products, and when the correct people know that you are having a problem, everything will be done to fix it. They build an excellent, beautiful pool. Just keep the communication lines open, and if you feel you are not getting the service you should, make sure the owners of Riviera are aware of your problems. Unlike some pool companies I have heard nightmare stories about, Riviera does return your calls and will follow through until you are satisfied.

03/30/10

Excellent pool designer and builder

by Elwood Wingier at Citysearch

We recently had a Pool, spa, and screen enclosure installed by Riviera Pools of Tampa Florida. Our pool is a custom design free form with: the Rivenergy efficiency package (2 inch plumbing and 60 sq ft filter); the self cleaning system, a paver deck, a remote control system and a custom screen enclosure.

Based on our experience, Riviera Pools did a quality design and executed the design using quality materials and excellent workmanship at a fair price. We observed all aspects of the construction and noted that all of the workers (Riviera employees and contractors) were knowledgeable in their trade and conscientious in their work. The materials used in the construction were all quality products and brand names.

We are very happy with our pool and spa. We strongly recommend Riviera Pools as a quality pool builder.

• Pros: Quality people and product

11/05/09

Great pool in South Tampa

by Russ R at Citysearch

Bob Albano was our sales guy, he did a great job of explaining the process, designing the pool and keeping us informed every step of the way. We ran into the rainy season as well as an artesian well...it took a while to pump everything dry, but Riviera got everything under control and did the pool the right way...no cracks. no leaks. I highly recommend these guys.

• Pros: Beautiful pool, very happy with end result.
• Cons: Project Managers could do a better job commuicating status.