We have been customers of Acree Air since they came to rescue us in 2007. I absolutely love their customer service. They have always been ultra helpful and polite. I feel that I was always treated with respect. They will work with you every step of the way. If mistakes are made, they quickly work to resolve the issue. Every technician that has come out to our house has always been someone that you don't mind having in your house. Overall just great people to work with.
Scam artists-The tech waved a hand held electronic device that beeped over our AC unit. He said that meant freon leak and our whole system had to be replaced at a cost of 6500. They would fill out the paperwork for a personal loan from credit union. Got a second opinion and he flushed the system for 80 bucks and it has been woking perfectly for 2 years since than. The AC guy who ended up fixing it said Acree was a scam to sell overpriced units to people who didn't need them I we would agree
My name is Dawn Schieleit and your
company rescued me and my family two weeks ago. We actually slept with ice packs under us. you and your company are our angels. I can not thank you enough for what you did. Your technician Lance was so kind and thoughtful. Donna, the woman who put us in touch , she was one of the kindest people I've met over the phone and the same in person. You have 2 employees who I can say treated us like friends from the beginning not strangers. Again, thank you so much for helping us have air again. I dont have to do housework in the middle of the night anymore because I can breathe during the day. My Dog and Cat even thank you! We really do appreciate everything yall did for us and will never forget it.
God Bless You All,
Dawn Schieleit and Family - Josh, Joseph & Kayla
Very Happy Acree Clients
AVOID LIKE THE PLAGUE!. On 8/13/08 I first contacted the company. At that time, a the problem with the non-cooling AC unit was a leak allowing a drop in refrigerant level. The refrigerant was replaced & a recommendation of "set-up for a recheck and possible leak search Sept 3 bet 3-5pm" was made. In Sept 3, 2008 it was determined that the coil was leaking & that an electronic board needed replacement. I agreed to a new unit installation by Acree. March 2012, the air conditioning unit is not cooling. I also discovered around April 1-2 a "plinking sound" : small pieces of ice dropping to the floor of the large square empty area right behind the air filter. I called Acree, a technician came out. I mentioned problem & the small ice pieces to the technician & show him where I saw them fall. He feels around the pipes & ducts coming out of the indoor portion of the AC then goes outside to test the outdoor portion.When he returns inside he says that I am *completely* out of refrigerant (which he kept calling by Dupont's brand name Freon) & that the coil was leaking. Repairs would involve replacing the coil (part under warranty) labor cost of $636, refilling the "Freon" at $252 & searching for the leak at $132. I thought it very odd that a 3 1/2 year unit would be failing this soon. Part of his response to that was that I had not been maintaining the unit properly & that a problem would have been discovered sooner had I done so, before all the "Freon" had leaked out. I thought it odd that TWICE, Acree technicians had diagnosed THE SAME EXACT PROBLEM: a leak with loss of refrigerant, something that, by various other opinions isn't common. I sought a 2nd opinion.The technician from a second company, a project manager actually was able to come by & he first took off the panels over the air handler & coil from the inside unit, something that the Acree technician NEVER DID. He checked manually for leaks, had me run my hands over the coils: here was NO OIL anywhere. Then we went downstairs & he wondered if someone may have manually leaked out the refrigerant. He showed me the valves, & how they operate just like the valves on a tire. He then tested the outside unit & showed me the gauges showing that I had PLENTY OF REFRIGERANT! He explained the significance of both gauges. Thinking something might have been missed, he moved as much of the refrigerant as possible to the outside unit, back filled the lines with nitrogen went upstairs to check for leaks on the coil - he explained that we would know if a leak was there if we could hear the nitrogen escaping and, furthermore, if an area was suspicious, we used soapy water and looked for air bubble formation. No leaks! Next, he thought the problem might be a narrowing in the orifice in the discharge line to the evaporator. To test for this, he explained he could replace the part but that some refrigerant would be lost in the process. I asked for the cost, a fraction of the $1020 quoted by the Acree tech (for services I DIDN'T NEED), & gave the go ahead. The part was replaced, then the refrigerant levels were replaced to the needed operating levels & the unit was turned back on: the air from the vents was cool again. The indoor temperature dropped from 86F to 80F in 2 1/2 hrs from the tech's departure. Before, the unit could not cool below 83F even at night. I have to wonder how many other calls to Acree Air Conditioning for a non-functional AC end up being determined to be that fairly uncommon event of "completely out of refrigerant" & faulty coil, given they can rack up between $800-$1100 for taking care of the problem! This company is not interested in its customer's best interests. STAY AWAY FROM THEM! I have since spoken with 2 other people with similar experiences with Acree, and I have contacted the FL Dept of Consumer Affairs with a complaint.
Customer since 1979. This company has taken care of my home since 1979. Everyone is very knowledgeable and polite. The greatest thing is that they are open on Saturday and Sunday without charging overtime and I don't have to take time off at work. I would recommend them highly!
KEEP THESE PEOPLE AWAY FROM YOUR HOUSE!. Called out of desperation in July '10. Should have known better than to buy into a maintenance agreement ... but against my better judgement...so 5 months later I call for my regular checkup, tech comes out (same tech as did the original repair) and he checks my system. Proceeds to tell me my float line and drain line are reversed and gives me a quote for $800 to complete the repair. I pull up my original invoice from July...in the same guys handwriting and ask why that repair wasn't done before when it was clearly listed on the invoice. Then the fireworks start. The tech (Kevin aka Jason) proceeds to throw a tantrum that I would expect from my 2 year old.... KEEP THESE PEOPLE AWAY FROM YOUR HOUSE!
Avoid this company, call someone else. Terrible customer service, made appointment, no show, no call, I called Acree Air and the operator said, oh we changed your appointment time, said they called, no record or message on my phone. Avoid this company and call someone else with a conscience.
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