05/12/09

Talk about incompetent

by oldtampa

Wow make reservations 2 weeks out for mother's day, arrive, valet car, go inside and they have no reservations. Someone called to confirm the 10 person reservation 2 times the week of mother's day. They find the reservation at Petey Brown's 30 minutes after we sit in the small lobby. Apparently, They were full, yet made the reservations in another restaurant on the property, but never passed that information on. Talk to manager, he tries to say that the food is the same there and it would be the same. Only reason we chose Oystercatchers as to any other brunch in Tampa was for mother's day was the view. He then suggests we can sit outside in the 95 degree weather. That would have been awesome for my 88 year old grand mother.

Then the food and beverage manager chimes up with the same answers as the manager as to how the food is the same inside petey's as at Oystercatchers. As we should be glad to sit in the lobby of the Grand Hyatt instead of the view of the bay at Oystercatcher's, where we made the reservations. So she says she will get us a shuttle to the hotel for our new accommodations.

She proceeds to open the door for us to leave, as a shuttle pulls up. She shuts the door behind us and as the shuttle pulls away. When we go inside to ask for another shuttle, she is nowhere to be found. Now my whole family, 88 year old grandmother and all are standing in 95 degree weather.

I get my car out of valet, drive to the hotel and send a shuttle to get my family. Thankfully the bellmen and valet department have a little sense as to try and fix a problem that their hotel staff created.

We sit down to eat an hour after our reservation, and find that they have given us a 20% discount for their screw up. That 20% discount went right out the window when we got the bill and saw that they had charged full price for the 2 children at the table.

I had to go and get another shuttle to take my family back to Oystercatchers to get their car out of valet, The service and pride shown by the staff of Oystercatchers, and the food and beverage department should deter even a thought of wasting a cent in that HOTEL.

I don't think that the fly in my water was on purpose, but who knows at this point, so I just pushed the glass to the center of the table.

If you want to be treated as a person at the Grand Hyatt of Tampa, I suggest driving your car to the valet staff, have them park your car, and when they return, give them your ticket, get you car back and drive to the Crab Shack!

• Pros: View
• Cons: staff

05/10/09

Disappointing

by jaxfl

This is a waste of a good eating place. The food is overpriced and the tastes like smoke. The service is about the same as at Appbees. The drinks are watery and do not taste like they should. If you like good food, good service and a nice place for a special event with resonable prices... don't go here.

• Pros: view
• Cons: food/service/cost

11/13/08

Best View in Tampa!! Excellent Service

by roxy6219

The view alone is a good enough reason to dine at Oystercatcher's. When I went I sat outside and watched the sunset on their beautiful patio and was lucky enough to see dolphins, it was breathtaking. There Calamari fries are amazing, and are by far the best around town. They also have this cocktail called The Floridian, as well as a mango mojito which are both fantastic and all of the bartenders are very friendly and know how to make a great martini. I have dined by myself and have also brought in large parties and have only had superb dining experiences. I also noticed that the manager on duty was making table visits to make sure her guests were completely satisfied, and the wait staff is always very professional and friendly. This is a great place to relax and entertain and I suggest everyone go to enjoy a cocktail and see the sunset!!

• Pros: View, Service, health conscious