Sally O'neal's Pizza Hotline

Ronnie S.

Joined 3 months ago

I had both read and heard about the poor service at Sally O'Neal's and saw it first hand this weekend. When we entered we heard a faceless voice yell out "SIT ANYWHERE" after 10 minutes a person who appeared to be the janitor came out and seem surprised to see us but said "OH....I GUESS I CAN TAKE YOUR DRINK ORDER" then he added "YOUR SERVER IS IN THE BACK DOING PAPERWORK"

The Pizza we ordered was good and fresh, No complaints there however while we were dining we could hear a "GENTLEMEN"S" voice spewing more profanity then I had heard in many years. I am no prude however neither my date nor I enjoyed dining while having to listen to all his cursing, It was not an enjoyable experience at all.

When will people who are serving the public learn common courtesy and manners? Yes I will go back but just because the Pizza was so good and since Galley pizza now Tates on Westshore has totally given up on quality.

Doesn't Recommend

ricktampaemt

Joined 5 years ago

Server has STD. Server went into the back where we could not see her for a while, but we could hear her. She was discussing her STD with another employee. We just sat there with our mouths open in astonishment.

Food was mediocre at best. will not be back.

Doesn't Recommend

TampaDaveS

Joined 3 years ago

Nice place, shame about the food. Nice place and good homely decor, but I have to share my experience there earlier today:

We arrived at the restaurant at about 6:15 and the restaurant wasn't very full.

We ordered 2 coffees and a diet coke; a large pizza, a salad with the Gorgonzola on the side, and ranch dressing.

There wasn't any creamer for the coffee (they had run out).

The pizza was burned around outside, and the rest of it was very ordinary.

We never got the diet coke.

We never got the Gorgonzola.

We never got the ranch dressing.

We never had chance to mention any of these to the waiter as he didn't come back for a long time after delivering the pizza.

We were never offered refills of our coffee.

We had to wait 15 minutes after finishing eating to ask for the bill.

We were going to get some brownies to go but thought we would quit while we were ahead...

It's no wonder the chain pizza places are doing so well...

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asohogirl

Joined 5 years ago

Best pizza in Soho. Are you jonesing for pizza? Call up Sally O' Neal's! You can taste the difference on your palate with the fresh dough to the homemade sauce. I have tried imitators but am never satisfied. I always go back to the best.

Even a plain cheese pizza is head and shoulders above the rest. Try a plain taste test. And you will feel the difference. Then you add in the gourmet veggies and the like. Oh my it is over the top in taste. I prefer the Spinach and Tomato Veggie pizza being a vegetarian. They put in whole slices of fresh tomatoes. Oh my goodness, it is a little piece of heaven! I have been eating their pizzas for years and loving it!

Recommends

jnw74

Joined 5 years ago

Better than Pizza Hut and Dominos but.... the cheese has a plastic taste. The dough isn't papa john's (which has so much more flavor) but everything else was fresh. however, $17 for a small hawaiian was steep. Can't wait until papa john's starts delivering to Harbour Island. They will make a fortune!!!

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ahalsten

Joined 6 years ago

Awesome Pizza - Horrible Service. The pizza at Sally's is fantastic. The crust is tasty, there are tons of toppings to choose from and everything is super fresh! That is why I am so sad to say that the service makes this place better for take-out. I don't think the servers have much experience... Do they know they make tips?? Serving pizza at a busy restaurant helped me put myself through college so I understand completely the respondsibilities of their job and I am more than willing to hook servers up with a more than decent tip. If you can't get refills and handle some friendly chatter, I don't owe you more than 10%. As an added bonus, the kitchen was blasting 90's hip-hop music ("Me So Horney" !!??) and we could hear the kitchen staff singing along! Besides the fact that this was completely inappropriate, it just didn't lend to the atmosphere Sally's is attempting to offer. It's a cute store that serves great pizza - now all they need is a professional staff instead of what seemed to be the overflow from a McDonalds.

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melisser78

Joined 7 years ago

Very fresh ingredients. It's hard for a New Yorker to rate a pizza joint that doesn't sell by the slice. But Sally O'Neals offers a tasty culture shock once you get passed the size issue. Pies are topped with all sorts of fresh and unique ingredients, creating individual artistic endeavors. Our favorite is the Spinach White Pie with Feta. They've also expanded their menu to include pasta dishes, calzones (both are not as good as they should be) and great big salads (great, but the only dressing option is oil and vinegar). The outdoor seating is a big plus because the inside tends to fill up fast.

Doesn't Recommend

adt75

Joined 8 years ago

What's all the hype about?. Pizza was flavorless, spinach was not at all fresh, it's frozen and looks horrible on the pizza, chicken looks like it's been previously chewed on by someone. Not at all pleasing nor appetising, not to even mention the service was horrible. Employees are rude and are known to hang up on you. Don't waste your time nor your money.

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Contributor

Joined 10 years ago

Top-notch pizza from excellent, homemade ingredients and imaginative toppings.. The Scene
The shop is located in a modest former grocery store, looking out toward South Howard Avenue, which has become a restaurant mecca. It has clean, simple furnishings, bright lamps and homey touches like plants. The business makes its famous pies from scratch with pure, natural ingredients; spring wheat, high-gluten flour, baker's yeast, homemade sauce with whole tomatoes.

The Food
The menu features a variety of imaginative toppings, such as pineapple, red peppers, Asiago cheese, homemade meatballs, artichoke hearts or fresh leaf basil. The shop's signature pizza features a white base, spinach, garlic, mushrooms, onion, Pecorino Romano and pizza cheeses. It sure is a treat to take one of these babies home, flop down in your favorite chair with an iced, sizzling Coke at the ready, and chow down. The pizza pie that made Sally O'Neal famous is a white chicken-and-artichoke number that's out of this world.

Doesn't Recommend

bluewaterboater

Joined 11 years ago

Can you say hold please?. I had a bad experience a year ago with Pizza Hotline and since did not order again till I had some family out of town drop in and beg to get it. I succumbed to their needs of course and tried to order. Not only was I put on hold for 20 minutes but they actually hung up on me. When I called back they took my order which was promptly sent to our home in almost 2 hours, thats right two hours. And when we got our pizzas, one pizza was wrong. And to top it off the chicken artichoke pizzas dough was less then cooked. Go to Gourmet Pizza and order some real gourmet pizza.