Tampa >Lodging > Don Vicente De Ybor Historic
I now know why they call it "Hotel
Hell". It's the customer service.
A former fan of the hotel, I have to say that I'm not a big fan of your management. I was scheduled to stay with you last Friday evening as a part of an event. When I booked, I asked specifically for room 305. I was told, "No problem." When I called back to confirm a couple of weeks ago (after being on the phone for 20 minutes because my reservation was lost), I was once again told, "No problem." I only live 20 minutes away, so I didn't have to stay the night in the hotel. I was curious about room 305 and often talk about it when giving ghost tours of Ybor.
So, when I was checking in last Friday and was handed the keys to 307...well, you can imagine my disappointment. I was told that people had to be moved to 305 because their AC went out and they needed a double queen room. I would almost buy this excuse except 307 (the room that I was being given) is also a double queen. So, the front desk clerk flat out lied to me.
Then, I got to spend an hour on the phone with Damon and listen to him lie to me over and over about how they don't promise specific rooms, even though I not only was promised a specific room by two different clerks but I was even on a conference call with one of the clerks and the host of the event when I was made that promise the second time. He also retold the "double queen" lie and even tried to convince me that my room being given to somebody else was somehow equivalent to my room not being habitable because of damage or the ac being out.
After about an hour, Damon finally agreed to make things right and comp me a night stay in 305 for a future date. I was perfectly okay with that arrangement as long as I could get out of staying that evening. I had no reason to spend the money except for the curiosity of staying in 305. The family of the host was not okay with the arrangement and argued on my behalf, but I asked them not to. They insisted on me getting comped last Friday as well as getting 305 for a future stay. I said it wasn't a big deal but they felt it was. All I did ask for was a place to get ready since I had come expecting a room to shower, iron my and my son's clothes, and get ready for the event. The girl at the front desk offered me a room to get ready in, since it wasn't going to be used. Having worked in the hotel industry for a few years, I knew this to be policy in situations where a customer was inconvenienced. So, I got to iron my shirt, shower and get ready (quickly, now...since I had spent well over an hour dealing with this issue) before the event. In exchange for all of this inconvenience, I was being treated to a night stay in room 305, as promised. I still felt like I was getting the short end of the stick (as did the family), but I was fine with it.
Then, today, I get a call from Damon saying that he was reneging his offer for the comp stay since he "no longer felt it was merited." In other words, since he managed to convince the family and friends of the host as well as everyone standing in the lobby that he was concerned with customer service and at least resembled an upstanding human being, that was good enough. He didn't need to follow through with his promise of quality customer service since I was no longer posing an immediate threat to his credibility.
Suffice to say I am extremely disappointed in every aspect of your establishment. From lost reservations, to runarounds, to lies, and finally to reneging promises, it has just been one huge disappointment. The number of people that I have sent to your establishment through word of mouth and through ghost tours will now be told the truth. I can only hope that none of the people that I've sent to you over the years had to deal with who you really are.
Great Hotel BUT.... It's a great hotel but if any of you are looking to save some $$ then book it at referer.us/8/GoodHotelDeals They usually have some pretty good deals on there!
Very comfortable. The place is beautiful, with one of the best lobbies. The staff is very accommodating and we had everything we needed. After a night of running around, we returned to the hotel, where the night clerk switched hats and became the bartender. The result was a great nightcap enjoyed on the third-floor veranda, where we smoked cigars and watched the city settle into sleep.
Loving the Inn. Right in the middle of all historic Ybor has to offer! Staff was amazing, One of the owners, Tessa is a such a vibrant character who truely cares about each and every guest. We caused a bit of a rush on the front desk as we were holding an event there and had a bunch of family checking in at once but the new desk clerk worked it like a pro! She was friendly and curtious and didn't break a sweat. Our reception was beautiful and I would recommend anyone to have any type of event there. The rooms were great and breakfast was included. I plan to go back when I celebrate my 1st anniversary.
Tampa Native. I was actually married at this place but only heard about it through the wedding magazines that my wife reads. None of my friends or family members had ever been here or heard about this place beforehand. It is an old building in Ybor city that at one time was a clinic and is now a remodeled hotel. It is a very average hotel with poor service and management. We rented all 16 (I believe they have 16) hotel rooms on my wedding night 6 months before our wedding only to find out 2 months before our wedding that they had rented them out to the mayor of Tampa and his crew.
A rare respite after a night in Ybor City..
Both tourists and local partiers can find Ybor City exhausting. So many bars, so many clubs, so many restaurants...so little time. For those who want a late night without a long trip back to their hotel, or who want to get an early start sightseeing in the morning, this is an ideal location. It also offers a charming atmosphere reminiscent of a traditional European lodging.
This remarkable building was constructed in 1895 by the founder of Ybor City, Cuban patriot Vicente Martinez Ybor. It is situated in the heart of the district and has been transformed into a premier boutique hotel. Guest rooms and suites are furnished with accents such as canopied beds, and many have wrought-iron balconies. The opulent grand salon will make you feel as if you've traveled back to the peak of 19th-century luxury, while the brick and wood dining area brings to mind a cozy taverna.
wonderful in Ybor!. The location is super! We were 1/2 block from the new trolley that takes you in to Tampa (aquarium, Habor area, etc.) and Ybor is great for restaurants and entertainment. The rooms were lovely and the host gracious!
Quality, nothing else.. This is a beautiful hotel filled with antiques, however, it is quite modern. In the heart of Ybor City, you won't find a better place to relax while enjoying all the nightlife and entertainment Ybor has to offer.
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